Apprentice Lettings Agent EVENMORE PROPERTIES LTD

If you’re interested in property, working with people, and have good customer service and sales skills, then this is the job for you. We are looking for a highly motivated individual to join our team. We can offer you a role in a leading independent sales and lettings agency where you can help shape and grow the business.

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Closing date: 30 Jun 2023

Apprenticeship summary

  • Annual wage


    Employer will review potential salary increases during regular performance reviews.

  • Working week

    Monday to Friday, 9.30am to 5.00pm.

    Total hours per week: 35

  • Expected duration

    18 Months

  • Possible start date

    07 Jul 2023

  • Date posted

    03 May 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

You will be involved in all aspects of the sales, lettings, and tenancy management processes. This typically includes: 

  • Handling enquiries. This involves face-to-face, telephone and email
  • Entering applicant details onto the property database
  • Matching applicants with properties
  • Arranging sales and rental viewings
  • Preparing marketing materials for the office and to take viewings
  • Conducting property viewings and attending any out-of-hours viewings when required
  • Sourcing feedback from applicants after viewing and providing feedback to clients
  • Processing property applications - sending out pre-tenancy agreements either via email or completing with the applicant in the office; making payments over the phone; overseeing the applicant referencing process
  • Ensuring that applicants and clients are kept up to date throughout the application process
  • Monitoring and replying to emails
  • Preparing tenancy agreements and all associated paperwork
  • Accurately setting up tenant information on the property database
  • Producing property inventories
  • Check ins and check outs of properties
  • Respond promptly to all emails from applicants, tenants and homeowners
  • Liaise with software support to resolve IT / technical issues
  • Produce high quality property marketing materials using photographs and text descriptions for web advertising
  • Produce sales and letting contracts and letting contract renewals for prospective and current vendors and homeowners
  • Ensuring vendors and homeowners are kept up to date with the progress of their property marketing e.g., application process
  • Regularly providing vendors and homeowners with a review of their property performance on portals whilst being marketed
  • Target new business and keep a close eye on the local sales and rental markets, noticing any changes and recognising opportunities
  • Involvement in general office duties includes the preparation and filing of office and client documentation and undertaking administration tasks for staff members when directed by management
  • Undertake training as and when directed by management
  • Weekend and outside office hours, working during busy periods as directed by management 

What training will the apprentice take and what qualification will the apprentice get at the end?

  • You will work towards a Housing and Property Management Level 3 Apprenticeship Standard

You will have a dedicated industry expert to guide and coach you through components of your programme and you'll experience a range of different learning opportunities.

  • Online learning and face to face training with Learn Plus Us'
    Apprenticeship Trainers
  • Meetings with your dedicated trainer
  • E-learning
  • Interactive Online Workshops
  • Self-Guided research
  • On-the-job instructions
  • Peer-to-peer mentoring
  • Personal development planning
  • Manager Progress Reviews

What is the expected career progression after this apprenticeship?

  • Employer will review full-time contract on completion of apprenticeship 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Team working, Time Management


GCSE or equivalent English (Grade Grade 4 (C) or above) Essential
GCSE or equivalent Maths (Grade Grade 4 (C) or above) Essential

Things to consider

Experience in working in property, sales or customer service/admin is desirable but not essential Applicants must be 18 or over (due to requirement to attend property viewings) Full, clean driving licence (for manual car) is essential.

About the employer

Evenmore Properties are a leading independent sales and lettings agency situated in Crossgate Moor, just outside of Durham City Centre. We have been established for 30 years and offer the highest standard of personal and customer service to all our clients. Our knowledge of the property market in County Durham is second to none and we can offer all of our services tailored to individual needs.








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Training provider



Dmytrij Lymar

Apprenticeship standard

Housing and property management

Level 3 (A level)

Before you apply

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