Apprentice Insurance Technician SIMPSON DREW LTD

We are seeking an apprentice for our Insurance Brokerage, we are based in Kington. You will work within our small team who will help develop and train you in our industry. Customer service and professional development.

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Closing date: 26 Sep 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday 8.45am - 5.00pm with 1 hour for lunch (not paid).

    Total hours per week: 35.0

  • Expected duration

    15 Months

  • Possible start date

    02 Oct 2023

  • Date posted

    26 Apr 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Professional Development
  • Taking / making phone calls
  • Answering Emails
  • Printing and scanning of documents
  • Client Management
  • Claims Management
  • We start at 8.45am, we all aim to get the office ready to open and computers on before 9.00am, most days the morning starts with a quick catch up followed by any pressing business of the day. The rest of the day consists of managing clients requests, following up on claims that have been made, logging new ones.
  • We Broke insurance policies at renewal to ensure the clients get the best for them. We also provide quotes for new clients. As you learn an grow in your role you will get the opportunity to become involved in all aspects of the insurance cycle which can include the exciting new business quotes

What training will the apprentice take and what qualification will the apprentice get at the end?

Formal training is delivered at HWGTA, located in Holmer Road (HR4 9SX). 
Level 2 Customer Service.  
You will receive training a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote – Customer service.  
Additional training for functional skills in English and Maths will be undertaken if needed. 
You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your customer service qualification.  
Simpson Drew Ltd will also arrange for completion of the Cert Cii Qualification. 
There is also a five-day team building residential trip that is held in spring of each year. 
Simpson Drew Ltd will also arrange for completion of the Cert Cii Qualification. 

What is the expected career progression after this apprenticeship?

Once your apprenticeship is sucessfully completed progression opportunities will be discussed which will include Account Handler.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Telephone manner


GCSE or equivalent English and Maths (Grade 3/ D or above) Desired

Things to consider

We will require you to obtain / have your driving license towards the mid/ end of your apprenticeship in order for growth within the role as you will be required to visit clients at their premises and be flexible with working arrangements.

About the employer

The technical knowledge and experience of Simpson Drew has been well established in the general insurance industry since 1975. Simpson Drew place great value on the nurturing of long-term client relationships, a formula which enables us to provide the cover and service required by our ever-growing number of clients, who encompass the entire range of economic activity. We believe a broker should get to know and understand a business personally. The best way for them to do this is to visit its premises, and review its unique processes and risks face-to-face. This is the philosophy upon which Simpson Drew is built. It has appealed to many businesses, who as a result have benefited from the ease, clarity and mutual understanding this approach delivers.








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Training provider



Hayley Grismond


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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