Customer Service Apprentice - Level 2 Etico Group

Etico is UK based and draws its employees from Sheffield and the local area. We have a Level 2 Customer Service Apprenticeship opportunity available, where you will be effectively completing administrative duties and demonstrating excellent levels of customer service. You can thrive in a relaxed atmosphere and enjoy lots of company benefits.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 29 May 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday 8am - 5pm.

    Total hours per week: 37.50

  • Expected duration

    12 Months

  • Possible start date

    30 May 2023

  • Date posted

    03 May 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    3 available

What will the apprentice be doing?

At Etico Group we are dedicated to giving younger employees the chance to gain real experience and are supported in this respect by government backed apprenticeship schemes. We are looking for a motivated, positive candidate to join the team as a Customer Service Apprentice. You must be able to demonstrate excellent levels of customer service and be able to establish the element of trust from our customers which is essential to developing the right business relationships.

Task include;

  • DSAR submission
  • Post allocation
  • Data input
  • Scanning
  • Filing
  • Email
  • Information gathering (phone contact)
  • File creation (Packs)

*This is not an exhaustive list and other associated duties may be undertaken when required.

We provide a rewarding and enjoyable place of work. The Etico team benefits from an excellent package of employee benefits including breakfast provided, opportunity to be nominated for awards, race days in summer and Christmas parties, casual dress and relaxed atmosphere.

What training will the apprentice take and what qualification will the apprentice get at the end?

Your full role and responsibilities will be set out by your employer. Etico Group will provide you with all of the on-the-job training you need to up-skill in your role, and your 20% off-the-job learning will be incorporated as part of your working day. If successful, you will complete a Level 2 Customer Service Apprenticeship programme, delivered through Etico Group's dedicated training provider, Realise.

What is the expected career progression after this apprenticeship?

  • Ongoing learning and development within the business

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills


Other Basic Maths (Grade n/a) Desired
Other Standard English (Grade n/a) Desired

Things to consider

The key dates are to be used as a guide only. Should the right candidate be found, this vacancy may close early.

About the employer

Etico Group was formed in 2012 and are based in Sheffield, South Yorkshire. The Directors and Senior Management share an abundance of experience in the claims management sector as well as having many years experience of working in the General Insurance arena.


Etico Group


Vicar Lane


S1 2EX

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Training provider


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

To apply, you must register with GetMyFirstJob and then follow the instructions to complete your application.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 29 May 2023