Client Services Administrator Apprentice MIRES BECK NURSERY
Mires Beck Nursery are looking for a Client Services Administrator Apprentice to join their team. The successful candidate will be responsible for a range of administration and customer service duties for the company.
Closing date: 05 Jun 2023
Apprenticeship summary
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Annual wage
£8,236.80
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
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Working week
Monday - Friday, shifts to be confirmed.
Total hours per week: 30
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Expected duration
18 Months
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Possible start date
06 Jun 2023
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Date posted
24 Apr 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000157155
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Positions
1 available
What will the apprentice be doing?
- Handle day-to-day queries effectively using interpersonal skills and communicating through various methods
- Monitor and coordinate emails from the shared inbox
- Assist with the new starter process for service users, including liaison with parents / carers / care co-ordinators
- Inform the Accounts Officer in writing of fee rates approved for invoicing
- Create files for the service user’s one page profile, care plan and risk assessment, and maintain all files to templated standard with ambitions to digitise completely
- Ensure Initial Referral is completed and once onboard all Service User absences are recorded on absence forms
- Assist with the review process for service users, including sending documents to Supervisors / Team Leaders to request / check information for review
- Highlight in files evidence of concern forms / incident reports
- Attend review meetings as requested by the Support Services Manager
- Type up the review report and update the risk assessment, care plan and one page profile as necessary
- Assist the Service Delivery Manager to provide weekly / monthly reports for the relevant LA, as per their instructions
- Assist the SDM to provide information for internal management meetings
- Provide information to the Admin Assistant and Accounts Officer, as required, to enable them to update registers for service users and their attendance
- Report known transport service user issues to SDM including difficulties with fees
- Assist transport requirements in absence of SDM for taxis and other means of transport when the minibus is off-road or the driver is absent
What training will the apprentice take and what qualification will the apprentice get at the end?
Level 3 Apprenticeship in Business Administration consisting of:
- Level 3 Apprenticeship in Business Administration
- Level 2 Functional Skills in Mathematics
- Level 2 Functional Skills in English
You will be required to attend a half-day session with HBTC where you will work towards any functional skills that you have to take. Additional off the job training will also be required as part of the Apprenticeship. There will also be an end point assessment.
What is the expected career progression after this apprenticeship?
After the Apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent maths (Grade 4/C) Desired
About the employer
Employer
MIRES BECK NURSERY
Address
MIRES BECK NURSERY
LOW MILL LANE
NORTH CAVE
HU15 2NR
Training
Training provider
HULL BUSINESS TRAINING CENTRE LIMITED
Contact
Mya Buckingham
Apprenticeship standard
Business administrator
Level 3 (A level)
Before you apply
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