Apprentice Customer Service Assistant Forest Sofa Ltd (Blackburn)

Apprentice Customer Service Assistant for a furniture company based in Salford. You will undertake your Level 2 Customer Service Practitioner qualification, supporting customers through the buying process in our showroom, on the phone and via email.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 21 Apr 2024

Apprenticeship summary

  • Annual wage

    £10,158.72

  • Working week

    Monday - Friday between the hours of 08:30am - 17:00pm. Maximum 37 hours per week, 30 minutes lunch break.

    Total hours per week: 37.00

  • Expected duration

    14 Months

  • Possible start date

    28 Apr 2024

  • Date posted

    24 Apr 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000156926

  • Positions

    1 available

What you will do in your working day

  • Supporting customers through the buying process in our showroom, on the phone and via email.
  • Entering new orders
  • Track and file delivery notes for customers fabrics arriving
  • Providing updates on live orders working through production
  • Deal with customer queries or complaints
  • Produce quote documents and collect payments from customers
  • Allocate any of your customers returns coming back into the building
  • Help the wider sales team with any other queries

The training you will be getting

Intermediate Level 2 Apprentice Customer Service Practitioner, including NVQ and functional skills maths and English. Work based learning.

What to expect at the end of your apprenticeship

  • A great opportunity to develop your career with an employer who supports continuing professional development.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Team working, Initiative

Qualifications

GCSE or equivalent Maths (Grade 4 or above) Essential
GCSE or equivalent English (Grade 4 or above) Essential

Things to consider

Monday - Friday between the hours of 08:30am - 17:00pm. Maximum 37 hours per week, 30 minutes lunch break.

About the employer

Forest sofa has been going for about 40 years we are growing every year, great place to learn new skills.

Employer

Forest Sofa Ltd (Blackburn)

Address

Newbury House, Ford Lane

Salford

Greater Manchester

M6 6PD

You must have JavaScript enabled to view a map of the location


Training

Training provider

NORTH LANCS. TRAINING GROUP LIMITED(THE)

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 21 Apr 2024