Apprentice Customer Service Assistant Forest Sofa Ltd (Blackburn)
Apprentice Customer Service Assistant for a furniture company based in Salford. You will undertake your Level 2 Customer Service Practitioner qualification, supporting customers through the buying process in our showroom, on the phone and via email.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 21 Oct 2023
Apprenticeship summary
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Annual wage
£10,158.72
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Working week
Monday - Friday between the hours of 08:30am - 17:00pm. Maximum 37 hours per week, 30 minutes lunch break.
Total hours per week: 37.00
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Expected duration
14 Months
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Possible start date
28 Oct 2023
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Date posted
24 Apr 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000156926
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Positions
1 available
What will the apprentice be doing?
- Supporting customers through the buying process in our showroom, on the phone and via email.
- Entering new orders
- Track and file delivery notes for customers fabrics arriving
- Providing updates on live orders working through production
- Deal with customer queries or complaints
- Produce quote documents and collect payments from customers
- Allocate any of your customers returns coming back into the building
- Help the wider sales team with any other queries
What training will the apprentice take and what qualification will the apprentice get at the end?
Intermediate Level 2 Apprentice Customer Service Practitioner, including NVQ and functional skills maths and English. Work based learning.
What is the expected career progression after this apprenticeship?
- A great opportunity to develop your career with an employer who supports continuing professional development.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent English (Grade 4 or above) Essential
Things to consider
About the employer
Employer
Forest Sofa Ltd (Blackburn)
Address
Newbury House, Ford Lane
Salford
Greater Manchester
M6 6PD
Training
Training provider
NORTH LANCS. TRAINING GROUP LIMITED(THE)
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Employer's Application Instructions
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 21 Oct 2023