Apprentice Customer Service Assistant Forest Sofa Ltd (Blackburn)

Apprentice Customer Service Assistant for a furniture company based in Salford. You will undertake your Level 2 Customer Service Practitioner qualification, supporting customers through the buying process in our showroom, on the phone and via email.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 21 Oct 2023

Apprenticeship summary

  • Annual wage

    £10,158.72

  • Working week

    Monday - Friday between the hours of 08:30am - 17:00pm. Maximum 37 hours per week, 30 minutes lunch break.

    Total hours per week: 37.00

  • Expected duration

    14 Months

  • Possible start date

    28 Oct 2023

  • Date posted

    24 Apr 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000156926

  • Positions

    1 available

What will the apprentice be doing?

  • Supporting customers through the buying process in our showroom, on the phone and via email.
  • Entering new orders
  • Track and file delivery notes for customers fabrics arriving
  • Providing updates on live orders working through production
  • Deal with customer queries or complaints
  • Produce quote documents and collect payments from customers
  • Allocate any of your customers returns coming back into the building
  • Help the wider sales team with any other queries

What training will the apprentice take and what qualification will the apprentice get at the end?

Intermediate Level 2 Apprentice Customer Service Practitioner, including NVQ and functional skills maths and English. Work based learning.

What is the expected career progression after this apprenticeship?

  • A great opportunity to develop your career with an employer who supports continuing professional development.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Team working, Initiative

Qualifications

GCSE or equivalent Maths (Grade 4 or above) Essential
GCSE or equivalent English (Grade 4 or above) Essential

Things to consider

Monday - Friday between the hours of 08:30am - 17:00pm. Maximum 37 hours per week, 30 minutes lunch break.

About the employer

Forest sofa has been going for about 40 years we are growing every year, great place to learn new skills.

Employer

Forest Sofa Ltd (Blackburn)

Address

Newbury House, Ford Lane

Salford

Greater Manchester

M6 6PD

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Training

Training provider

NORTH LANCS. TRAINING GROUP LIMITED(THE)

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 21 Oct 2023