Customer Service Representative Apprentice PIB Group Services
We are offering a unique job opportunity within our Schemes and Affinities Division of PIB Group. This is an exciting time to join our business and the successful candidate can expect fantastic career progression, training and development within the role and the insurance industry in general.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 09 Jun 2023
Apprenticeship summary
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Annual wage
£20,000.00
There are a whole host of additional benefits with this opportunity. Please use the link below to find out more.
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Working week
Monday - Friday 9.00am - 5.00pm
Total hours per week: 35.0
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Expected duration
18 Months
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Possible start date
04 Sep 2023
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Date posted
21 Apr 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000156679
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Positions
2 available
What will the apprentice be doing?
This is a unique opportunity to develop a broad understanding of the end-to-end Customer Service journey across the business, along with having the opportunity to put these learnings into practice.
Key responsibilities include:
- Customer (Core role) - to clearly understand the Customers, products, services and standards, required to deliver exceptional levels of service
- Administration - to clearly understand the day-to-day operational administrative process that ensures customers receive a timely, accurate and professional service
- Claims - to clearly understand the Claims journey, key policy wording, services and standards, required to deliver consistent levels exceptional experience throughout the Claims journey
What training will the apprentice take and what qualification will the apprentice get at the end?
You will initially work towards a Level 2 Customer Service Practitioner apprenticeship whilst gaining hands-on experience in the workplace and earning a competitive salary along the way.
What is the expected career progression after this apprenticeship?
On successful completion of your apprenticeship, we very much hope you will continue with your passion for Customer Service and consider progressing within our team or you may even consider specialising in a particular area.
Our Gloucester office is home to multiple divisions of the PIB group. We are growing and going up in the world, so there are lots of opportunities.
Requirements and prospects
Desired skills and personal qualities
Qualifications
About the employer
Employer
PIB Group Services
Address
Ground Floor
Southgate House
Southgate St
GL1 1UB
Contact
Lisa Collinson
Lisa.Collinson@pib-insurance.com
07872860122
Training
Training provider
BABINGTON BUSINESS COLLEGE LIMITED
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Employer's Application Instructions
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 09 Jun 2023