Customer Service Practitioner Apprentice Level 2 Mayfield Medical Group

Mayfield Medical Group are hiring business administration apprentices to join their busy reception team! If you’d like to work within the NHS, apply now! The role includes front desk patient interaction, answering busy phones, requesting prescriptions, booking referrals, actioning tasks from GPs, opening up rooms, locking up rooms and shredding etc.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: today

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    37.5 hours per week. Monday-Friday Hours may vary.

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    12 Jun 2023

  • Date posted

    21 Apr 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?


  • Meet and greet patients/visitors face to face and via telephone
  • Book patients in on arrival and organise appointments electronically
  • Signpost patients to relevant services
  • Receive telephone calls, diverting them to the relevant person
  • Take and record messages in the relevant book for all staff including the attached staff
  • Choose and book referrals
  • Sign patients up for online access services
  • Process temporary residents, new patients etc
  • Record home visits, extracting patient information from the computer for the GPs
  • Read code all relevant information
  • Issue repeat prescriptions electronically and manually, updating the patient’s record
  • Stamp and distribute incoming mail
  • Accept cash for reports, sick notes etc issue receipts and record incoming cash against the serial number
  • Opening and locking the building
  • Ensure the building is secure at all times and that every evening all windows and doors are locked and checked
  • Replenish stocks in GP’s rooms
  • General housekeeping duties


In the course of seeking treatment, patients entrust us with or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

•Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety:

The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

  • Using personal security systems within the workplace according to practice guidelines
  • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
  • Making effective use of training to update knowledge and skills
  • Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
  • Actively reporting health and safety hazards and infection hazards immediately when recognised
  • Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder’s role
  • Undertaking periodic infection control training (minimum annually)
  • Reporting potential risks identified


Dealing with vulnerable people:

  • The practice has strict policies relating to dealing with vulnerable people and child protection. The post holder will need to work within these policies at all times

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Training for the learner will take place on-site alongside colleagues and employers. The learner can also expect frequent visits from their assessor to discuss future coursework. Upon completion, the learner will receive a level 2 Customer Service qualification

What is the expected career progression after this apprenticeship?

  • Potential permanent role if candidate impresses the team and works hard

Requirements and prospects

Desired skills and personal qualities

Communication skills, Customer care skills, Presentation skills, Logical, Team working, Non judgemental, Patience


GCSE or equivalent English Language (Grade 4) Essential
GCSE or equivalent Maths (Grade 4) Essential

About the employer

We are a very busy GP practice with 9,300 patients. This is a fast-paced role with lots of things to learn in the General Practice industry.


Mayfield Medical Group





NE32 5SE

You must have JavaScript enabled to view a map of the location


Training provider



Ellie Filer


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: today