Front of House Apprentice Mullions 51

The Mullions Team are looking for a pro-active apprentice who would be willing to support in all areas of the business, including the hotel reception, bar and restaurant. Excellent customer service is an essential requirement, along with effective communication with both colleagues and customers. This is an excellent opportunity for a smart, ambitious and self-motivated individual to join a friendly environment.

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Closing date: 30 Oct 2023

Apprenticeship summary

  • Annual wage


    Periodic performance reviews, may result in incremental wage increase Share of gratuities At least national minimum wage for age will be paid after 12 months

  • Working week

    Shifts will be across 7 days, between the hours of 8.00am - 11.00pm. Evening and weekend availability is essential

    Total hours per week: 35

  • Expected duration

    15 Months

  • Possible start date

    20 Nov 2023

  • Date posted

    21 Apr 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

To assist in the daily running of the hotel, restaurant and bar including;

  • Setting up and clearing down after service
  • Ensure the smooth day to day running of all bar sales/food operations as determined by law
  • To be aware of all relevant emergency and evacuation procedures
  • Ensuring customer requests are dealt with promptly and efficiently
  • Provide a level of service that exceeds customer expectations
  • Maintaining a high standard of cleanliness and quality in the restaurant and bar at all times
  • Ensure total guest satisfaction is achieved
  • Other related activities and functions supporting the hotel guests
  • To undertake any training and development deemed appropriate for the position by the relevant line manager
  • To ensure compliance with all relevant policies and procedures
  • To undertake such other duties as reasonably requested and that are commensurate with the nature and level of the post
  • All staff have a statutory responsibility to take reasonable care of themselves, others and the environment and to prevent harm by their acts or omissions
  • Duties carried out in accordance with relevant Equality & Diversity legislation and policies/procedures

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 2 Hospitality Team Member Apprenticeship Standard
  • Maths and English functional skills (if needed)
  • Training to be delivered one day a week at Strode College, Street, Somerset
  • Strode College will be managing applications for this vacancy

What is the expected career progression after this apprenticeship?

  • A fulltime role will be available for the right candidate, with possible progression to a Level 3 Hospitality Supervisor Apprenticeship

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Team working, Physical fitness, Hardworking


GCSE or equivalent English (Grade 4/C) Desired
GCSE or equivalent Maths (Grade 4/C) Desired

Things to consider

Unsociable hours, late finishes Must be over 18 due to licensing laws

About the employer

Mullions No.51 is one of Street’s most established accommodation providers, welcoming guests from all over the world since 1976. We are ideally situated for business visitors to Clarks International, parents and visitors to Millfield School, cyclists, and leisure guests looking to experience the delights of Somerset...or the West Country’s largest outlet shopping centre, Clarks Village


Mullions 51




BA16 0EF

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Training provider



Lyndsey Bath


Apprenticeship standard

Hospitality team member

Level 2 (GCSE)

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