Customer Service Apprentice GLASTONBURY TOR ESTATES LTD

Tor Estates was established in 2009 and is looking to expand its team with a customer service apprentice to grow, learn and develop within the company. Our customers expect exceptional service, reliable communication, and trusted advice. Duties include, handling incoming telephone, email, and all digitally generated customer enquiries, satisfying the customer’s need on the first interaction.

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Closing date: 14 Jun 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Various Shifts - Monday to Friday and every other Saturday. Shifts TBC.

    Total hours per week: 40

  • Expected duration

    15 Months

  • Possible start date

    19 Jun 2023

  • Date posted

    20 Apr 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Customer Enquiries


  • Be the customer conduit for all services that Tor Estates provide to ensure the customers' needs are met to the best of our capability.
  • Be a Tor Estates ambassador, always living and expressing our core values through our behaviours.
  • Deliver the best service possible taking every opportunity to wow the customer.
  • Liaise with colleagues to ensure any customer challenge is resolved.
  • Provide day-to-day support and customer feedback to the business on customer-raised product issues.
  • Liaise with colleagues to ensure that customer enquiries are responded to, and resolved, fast and efficiently.
  • Ensure the consistent delivery of the highest levels of service, both internally and externally.
  • Ensure polite, professional, and attentive communication with customers throughout every interaction.
  • Escalation of complaints to specialists as appropriate.

Customer Sales

  • Ensure that every sales opportunity is explored to its fullest extent.
  • Ensure active listening and questioning to ensure you understand the customer’s need.
  • Ensure customer Sales are handled in a professional and timely manner.
  • Always strive to increase product knowledge to maximise sales and service.
  • To ensure courteous & professional communication with customers throughout the sales journey

What training will the apprentice take and what qualification will the apprentice get at the end?

  • One Day Training at college (Strode College)
  • Customer Service Practitioner Qualification Level 2 (Equal to 5 GCSE's Grades a-c)

What is the expected career progression after this apprenticeship?

  • Progress to a level 3 Customer Service or Business Administration Apprenticeship
  • To develop and grow within the business with your employer (for the right person)

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Team working, Non judgemental, Patience


GCSE or equivalent English (Grade 4) Desired
GCSE or equivalent Maths (Grade 4) Desired

Things to consider

It is mandatory for every staff member to work every other Saturday but you will get a day off in the week on those Saturdays. You will be travelling between Glastonbury and Street so it would be an ideal opportunity for someone to be able to drive. Mature Approach to their course work and work ethics.

About the employer

Tor Estates was established in 2009 to provide exceptional customer service to both private and corporate vendors, buyers, landlords and tenants. Our vast experience and unparalleled understanding of the sales and lettings market in Glastonbury, Street and the surrounding areas enables us to satisfy the needs and exceed the expectations of our clients.







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Training provider



Suzie Drew

01458 844419

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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