Customer Service Administrator Apprentice ELLIOTT BROTHERS LIMITED
Do you want a varied admin role that is not governed to sitting behind a desk? You will be learning about the products and services that we offer to our customers and communicating with customers both face to face, via the phone and by email.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 31 Dec 2023
Apprenticeship summary
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Annual wage
£12,480.00
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Working week
Monday - Friday 8.00am - 5.00pm
Total hours per week: 40.0
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Expected duration
15 Months
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Possible start date
15 Jan 2024
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Date posted
20 Apr 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000156332
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Positions
1 available
What you will do in your working day
PETA Ltd are proud to be working with Elliotts, a leading builders’ merchant, to recruit a Customer Service Administrator Apprentice. The Customer Service Administrator Apprentice will be at the heart of our business and based in one of our local branches. From here you will learn everything there is to know about how a successful merchant branch and kitchen and bathroom showroom is run. You will also be exposed to other divisions and areas of our business throughout your apprenticeship to help with your all-round development.
The Customer Service Administrator Apprentice will be responsible for the following duties:
- Learning about the products and services that we offer to our customers
- Communicating with customers both face to face, via the phone and by email
- Assisting with invoicing and other administrative tasks
- Accurately taking messages and responding
- Supporting accurate stock control
- Working closely with various departments and offering support to other branches
- Supporting the branch in adhering to Health and Safety regulations
- Assisting with pricing and quoting on a range of materials and services
- Using various IT platforms such as Microsoft Outlook, Word and Excel as well as an internal system (IntactIQ) to input data and look up products to order via online catalogues
The training you will be getting
Level 3 Business Administrator Apprenticeship Standard. You will complete a 15-month apprenticeship which includes 12 days at the PETA training centre in Cosham. You will be supported every 6 weeks with visits from your PETA Learning and Development Coach.
What to expect at the end of your apprenticeship
Elliotts love to invest in their staff, if the Customer Service Administrator Apprentice does well in branch, then there will be the chance to gain a permanent contract and career progression.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade C/4) Essential
Things to consider
About the employer
Employer
ELLIOTT BROTHERS LIMITED
Address
18 Airfield Way
Christchurch
BH23 3PZ
Training
Training provider
PETA LIMITED
Adjustments for experience
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- training
- qualifications, like an NVQ in a relevant field
- industry or sector experience
Apprenticeship standard
Business administrator
Level 3 (A level)
Demonstrating experience
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
You should be prepared to show your competence, and evidence of relevant qualifications
Employer's Application Instructions
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 31 Dec 2023