Customer Service Administrator Apprentice ELLIOTT BROTHERS LIMITED

Do you want a varied admin role that is not governed to sitting behind a desk? You will be learning about the products and services that we offer to our customers and communicating with customers both face to face, via the phone and by email.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Dec 2023

Apprenticeship summary

  • Annual wage

    £12,480.00

  • Working week

    Monday - Friday 8.00am - 5.00pm

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    15 Jan 2024

  • Date posted

    20 Apr 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000156332

  • Positions

    1 available

What you will do in your working day

PETA Ltd are proud to be working with Elliotts, a leading builders’ merchant, to recruit a Customer Service Administrator Apprentice. The Customer Service Administrator Apprentice will be at the heart of our business and based in one of our local branches. From here you will learn everything there is to know about how a successful merchant branch and kitchen and bathroom showroom is run. You will also be exposed to other divisions and areas of our business throughout your apprenticeship to help with your all-round development.

The Customer Service Administrator Apprentice will be responsible for the following duties:

  • Learning about the products and services that we offer to our customers
  • Communicating with customers both face to face, via the phone and by email
  • Assisting with invoicing and other administrative tasks
  • Accurately taking messages and responding
  • Supporting accurate stock control
  • Working closely with various departments and offering support to other branches
  • Supporting the branch in adhering to Health and Safety regulations
  • Assisting with pricing and quoting on a range of materials and services
  • Using various IT platforms such as Microsoft Outlook, Word and Excel as well as an internal system (IntactIQ) to input data and look up products to order via online catalogues

The training you will be getting

Level 3 Business Administrator Apprenticeship Standard. You will complete a 15-month apprenticeship which includes 12 days at the PETA training centre in Cosham. You will be supported every 6 weeks with visits from your PETA Learning and Development Coach.

What to expect at the end of your apprenticeship

Elliotts love to invest in their staff, if the Customer Service Administrator Apprentice does well in branch, then there will be the chance to gain a permanent contract and career progression.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills, Administrative skills, Number skills, Team working, Initiative, Friendly and personable, Understands measurements, Drive and passion to succeed, Sense of responsibility

Qualifications

GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential

Things to consider

Benefits: Free parking. Life insurance. Annual profit share bonus. 22 days annual leave plus 8 Bank Holidays. Employee support helpline/services. Proven track record of apprenticeship success and progression.

About the employer

Here at Elliotts, we’re clearly doing something right…. We’ve been around for 178 years, helping our customers build. Our customers continue to choose us because we can supply anything they need to build a house. Elliotts place high value on their staff as they are one of the key factors that have made and continue to make the company as successful as it is. Don’t miss out on this excellent opportunity, click to apply for the Customer Service Administrator Apprentice position.

Employer

ELLIOTT BROTHERS LIMITED

Address

18 Airfield Way

Christchurch

BH23 3PZ

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Training

Training provider

PETA LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Dec 2023