Medical Receptionist Apprentice Administrator DR THAKUR & DR E UCCELLI

Dealing with patients and visitors in an efficient and courteous manner, proactively communicate information between relevant patients, doctors and professionals, administrative duties.

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Closing date: 26 Jun 2023

Apprenticeship summary

  • Annual wage


    £6.00 per hour

  • Working week

    Monday - Friday 8.00am to 6.00pm.

    Total hours per week: 32

  • Expected duration

    18 Months

  • Possible start date

    03 Jul 2023

  • Date posted

    20 Apr 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Greet and welcome patients and visitors to the practice.
  • Book in patients and visitors in line with practice appointments and visitors' procedures.
  • Respond and/or redirect all patient and visitor requests accordingly.
  • Ensure computerised appointment system is up to date.
  • Booking, amending and cancelling patient appointments.
  • Set-up of new patients onto the computer system.
  • Issuing computerised repeat prescriptions and preparing them for signing.
  • Answering incoming telephone calls and responding to e mails, ensuring information is documented, redirected and/or actioned accordingly.
  • Ensure answering machine service for out of hours information is directed appropriately – switched to answer machine at close of practice and surgery each morning.
  • Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes).
  • Administrative duties such as summarising, scanning, coding, reporting
  • Opening, stamping and distributing internal mail and hospital correspondence.
  • Scanning hospital letters and result on to the computer

The co-ordination and administration of requests from Solicitors, Partners and GPs for patient records in line with the Access to Medical Records Act.
Liaising with Healthcare Professionals, Primary Care Trusts, Patients, Solicitors and other External Organisations to assist with the resolution and administration of queries.
The efficient processing and production of referral letters and medical reports.
This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested from time-to-time.
Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.

What training will the apprentice take and what qualification will the apprentice get at the end?

Business Administration Level 3 Apprenticeship Standard

Level 3 Units included in the programme include:

  • The organisation
  • Business fundamentals
  • Decision making
  • Project management
  • Managing performance

What is the expected career progression after this apprenticeship?

  • A permanent position within the organisation.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience


GCSE or equivalent English (Grade C/4 or above) Essential
GCSE or equivalent Maths (Grade C/4 or above) Essential
GCSE or equivalent Science (Grade C/4 or above) Desired

About the employer

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.






TS24 0NZ

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Training provider



Kate Anderson


Apprenticeship standard

Business administrator

Level 3 (A level)

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