Admin Apprentice ANGLIA CARE TRUST

Anglia Care Trust are looking for a hard-working and outgoing apprentice to join their growing office! Daily duties would include supporting the reception area to deal with administrative duties, preparing and clearing meeting rooms, and helping to ensure that offices and properties are fit for use. Apply now to avoid missing out!

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Closing date: 22 Jun 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday 9am - 5pm

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    23 Jun 2023

  • Date posted

    20 Apr 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Key Responsibilities include:

Service Planning and Delivery

  • Support in the reception area to deal with administrative queries and incoming phone calls from service users, staff, volunteers and other agencies.
  • Offer administrative support to operational services where required including minute taking, data entry and archiving.
  • General administrative duties including photocopying and printing.
  • Assist with preparing and clearing meeting rooms for use by staff or agencies booked through the room hire process.
  • Adhere to all relevant policies and procedures within the Business Support service

Developing the Service

  • Assist the Business Support Co-ordinator in developing the service where required.
  • Attend meetings relevant to the service.

Process and Quality Assurance

  • Comply with quality assurance processes.
  • Inform the Business Support Co-ordinator when quality assurance procedures may be compromised.

Facilities Management

  • Involvement in helping to ensure offices and properties are fit for use and adhere to all Health and Safety regulations (under guidance from the Business Support Co-ordinator).


  • Comply with financial procedures.

Human Resources

  • Help to administer the organisations training requirements including booking courses.
  • Support the Business Support Co-ordinator where needed to ensure all Health and Safety legislation is adhered to and monitored.
  • Support with the accurate recording of personnel annual leave and sickness.

Information Management

  • Inform the Business Support Co-ordinator of service IT requirements.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Inhouse training to be provided by the employer. 
  • Business Administration Level 3 standard. 
  • Functional skills training to be provided by Key Training if required. 

What is the expected career progression after this apprenticeship?

  • Opportunity to progress to a full time role after completion of the apprenticeship. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Administrative skills, Number skills, Logical, Team working, Non judgemental, Friendly


GCSE or equivalent English (Grade 4/C) Desired
GCSE or equivalent Maths (Grade 4/C) Desired

About the employer

ACT has been operating for almost 50 years. Based in Suffolk, we started as a group of like-minded individuals who thought there must be something more that could be done to help offenders upon their release from prison. We provided supported housing and helped them back into education and employment. As time has gone on, we have expanded our services to help all vulnerable people in the community in many different ways. Our services give people the stability, support and challenge which they need to enable them to realise their full potential. We offer a spectrum of flexible and interconnected support services, ranging from longer term Intensive Support, through to a series of bespoke services, tailor made to meet Service Users’ needs, such as short term Money Advice. We are an Investors in People organisation and hold an Investors in Diversity for Small Charities Award; In 2022 we were ranked 92 out of 100 in the UK for the National Centre for Diversity’s Top Most Inclusive Workplaces Index. In delivering our strategic objectives, Anglia Care Trust seeks to bring about positive changes in our operating environment. To assist us influence such change, we work collaboratively with other agencies.








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Training provider



Lena Antunovic


Apprenticeship standard

Business administrator

Level 3 (A level)

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