IT Technical Support Apprenticeship CREATE IT LTD

Create IT Ltd is an IT solutions company that is actively seeking to expand the helpdesk team with a new Apprentice Support Analyst. The role is fundamentally to assist customers with IT support related issues as well as day to day support tasks which will include monitoring and backup checks, builds for customer orders, and managing the support ticket queue.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 17 Jun 2023

Apprenticeship summary

  • Annual wage

    £11,700.00

  • Working week

    Monday to Friday, 0830-1730.

    Total hours per week: 40.0

  • Expected duration

    17 Months

  • Possible start date

    24 Jun 2023

  • Date posted

    18 Apr 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000155332

  • Positions

    2 available

What will the apprentice be doing?

Reporting to the Service Delivery Manager, the Apprentice Support Analyst will be responsible for both inbound and outbound technical activities, supporting the company’s products and services supplied to customers. The role is fundamentally to assist customers with IT support related issues as well as day to day support tasks which will include monitoring and backup checks, builds for customer orders, and managing the support ticket queue. As Create IT is a Managed Service Provider covering a number of customers, there are a high number of products supported which will give the successful candidate an excellent opportunity to develop their knowledge in a varied range of both software and hardware. Some of the daily activities are, but not limited to:

  • 1st Line Customer Support – resolving low level technical fixes, increasing in difficulty over time with experience
  • Raising tickets and liaising with senior engineers to ensure support requests are actioned
  • Running daily customer back-ups
  • Hardware build for customer delivery and installation
  • Managing support ticket queue

What training will the apprentice take and what qualification will the apprentice get at the end?

Information Communications Technician Level 3 Standard.

CORE MODULES The apprenticeship includes the following three core key modules which seek to develop the knowledge, skills and behaviours required to be a successful Information Communications Technician.

The final module is a Pathway module to provide specialist career track skills and knowledge depending on which track was chosen at the outset from the 3 options available.

Computer fundamentals & Security

Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting.

Introduction to Networking & Cloud Services

An introduction to the fundamental cloud concepts of networking and cloud computing, including networking modules, devices and protocols.

Communication in Support Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.

You will undertake Functional Skills for English and/or maths if needed.

What is the expected career progression after this apprenticeship?

Full-time engineer role for the successful candidate upon completion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Attention to detail, Communication skills, Customer care skills, IT skills

Qualifications

GCSE or equivalent English and maths (Grade 4) Desired

About the employer

Managed Service Provider

Employer

CREATE IT LTD

Address

5 West Mills

1st Floor Rear

RG14 5HG

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Training

Training provider

THE IT SKILLS MANAGEMENT COMPANY LIMITED

Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

Please click on the link below to apply

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 17 Jun 2023