IT Technical Support Apprenticeship CREATE IT LTD
Create IT Ltd is an IT solutions company that is actively seeking to expand the helpdesk team with a new Apprentice Support Analyst. The role is fundamentally to assist customers with IT support related issues as well as day to day support tasks which will include monitoring and backup checks, builds for customer orders, and managing the support ticket queue.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 17 Jun 2023
Apprenticeship summary
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Annual wage
£11,700.00
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Working week
Monday to Friday, 0830-1730.
Total hours per week: 40.0
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Expected duration
17 Months
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Possible start date
24 Jun 2023
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Date posted
18 Apr 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000155332
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Positions
2 available
What will the apprentice be doing?
Reporting to the Service Delivery Manager, the Apprentice Support Analyst will be responsible for both inbound and outbound technical activities, supporting the company’s products and services supplied to customers. The role is fundamentally to assist customers with IT support related issues as well as day to day support tasks which will include monitoring and backup checks, builds for customer orders, and managing the support ticket queue. As Create IT is a Managed Service Provider covering a number of customers, there are a high number of products supported which will give the successful candidate an excellent opportunity to develop their knowledge in a varied range of both software and hardware. Some of the daily activities are, but not limited to:
- 1st Line Customer Support – resolving low level technical fixes, increasing in difficulty over time with experience
- Raising tickets and liaising with senior engineers to ensure support requests are actioned
- Running daily customer back-ups
- Hardware build for customer delivery and installation
- Managing support ticket queue
What training will the apprentice take and what qualification will the apprentice get at the end?
Information Communications Technician Level 3 Standard.
CORE MODULES The apprenticeship includes the following three core key modules which seek to develop the knowledge, skills and behaviours required to be a successful Information Communications Technician.
The final module is a Pathway module to provide specialist career track skills and knowledge depending on which track was chosen at the outset from the 3 options available.
Computer fundamentals & Security
Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting.
Introduction to Networking & Cloud Services
An introduction to the fundamental cloud concepts of networking and cloud computing, including networking modules, devices and protocols.
Communication in Support Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.
You will undertake Functional Skills for English and/or maths if needed.
What is the expected career progression after this apprenticeship?
Full-time engineer role for the successful candidate upon completion of the apprenticeship.
Requirements and prospects
Desired skills and personal qualities
Qualifications
About the employer
Employer
CREATE IT LTD
Address
5 West Mills
1st Floor Rear
RG14 5HG
Training
Training provider
THE IT SKILLS MANAGEMENT COMPANY LIMITED
Apprenticeship standard
Information communications technician
Level 3 (A level)
Employer's Application Instructions
Please click on the link below to apply
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 17 Jun 2023