Business Administration Apprenticeship Level 3 - Business Support role FBC MANBY BOWDLER LLP

A Business Support apprentice delivers a high - quality administrative support service by creating a client focused attitude in ensuring a quality and effective service is provided to partners, staff and visitors. This role encompasses the responsibilities of administration, reception, print room, float secretarial cover and facilities.

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Closing date: 05 Jun 2023

Apprenticeship summary

  • Annual wage


    RewardHub+ retail discounts for our employees, access to online gym sessions, wellbeing, Employee Assistance Programme, financial wellbeing. We fund eye care, dental care, specialist consultations, physiotherapy and more, via our expenses system.

  • Working week

    8.30am - 5.00pm Monday - Friday Exact shifts to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    12 Jun 2023

  • Date posted

    18 Apr 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Ensure support team cover is provided at appropriate times to ensure excellent customer service provision is maintained
  • Contribute to the development of processes / systems, appropriate IT use and any other resources enabling the Department / Branch to become more efficient and / or a more pleasant working environment
  • Provide secretarial and support services as and when required
  • To ensure bulk photocopying and scanning requests are completed to the highest quality and as per the originating department’s instructions
  • To provide adequate stationery stocks within each office ensuring cost effective solutions are implemented on every occasion
  • Receiving and greeting visitors and clients to the business, ensuring they are made to feel welcome and comfortable. All visitors should be announced to employees in a timely and professional manner
  • Provide an effective meeting room service ensuring all meetings rooms are neat and tidy and ready for use for visitors and employees alike
  • Maintain an effective meeting room diary
  • Provide refreshments for visitors as and when appropriate
  • Maintain a clean and tidy reception area that provides a warm welcome for all visitors to the business
  • To maintain an effective switchboard directing calls as per agreed procedures and providing training on the phone system for employees to get the best from the phone system at all times
  • Ensure all premises management, facilities, maintenance and health and safety matters are handled appropriately and according to agreed procedures
  • Provide an effective typing and secretarial service as and when appropriate using the digital dictation system to provide holiday / illness cover wherever required
  • To comply with Health and Safety policies and procedures, and work safely to ensure the safety of yourself and other colleagues

What training will the apprentice take and what qualification will the apprentice get at the end?

  • This is a level 3 Business Administration apprenticeship delivered over a period of 18 months
  • You will be required to attend the training centre, In-Comm Training Services in Aldridge, WS9 8UG, on 2-day block release for 5 weeks. After this, an assessor will visit the apprentice at the company premises, one day per month, for the duration of the training

What is the expected career progression after this apprenticeship?

  • The prospect of becoming part of the wider FBCMB team
  •  Personal development of skills, knowledge and capability through an on-going training programme, necessary for the effective performance of multiple roles is readily available
  • Demonstration of FBCMB Values and current role profile skill set capability are essential, ahead of any progression consideration

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working, Initiative, Non judgemental, Patience, Workload management, Integrity, Self-awareness


GCSE or equivalent English & maths (Grade 4/C and above) Essential

Things to consider

We are a firm that puts our people first, you can expect: •Focused career development. We have an active career management plan in place, and support the growth and career aspirations of our people. •Regular, structured performance and career conversations. •Additional Paid Time Off over and above your contract. (Contractual 23 days, plus bank holidays however this 30 days plus bank holidays in total due to an extended paid time off policy, which is reviewed annually). •We offer paid maternity leave, adoption leave and paternity leave. •We have a full menopause policy and menopause champions. •We support employees undergoing IVF or fertility treatment. •RewardHub+ retail discounts for our employees, along with access to online gym sessions, wellbeing, Employee Assistance Programme, financial wellbeing and more. •We fund eye care, dental care, specialist consultations, physiotherapy and more via our expenses system.

About the employer

FBC Manby Bowdler LLP is a 29 Partner law firm and has been providing award winning legal advice to businesses and individuals since 1826. Employing over 180 people, the practice has six branches based throughout the West Midlands, Shropshire and Worcestershire, and is focused on and committed to quality and excellent client care. The Firm prides itself on working in partnership with its clients to ensure the provision of commercial, innovative and cost transparent legal advice that adds value and uncomplicates the legal process. We are proud to be a legal services provider that is constantly striving to do things differently in order to make legal services more accessible to clients and aligned with their needs.




10 George Street

Snow Hill



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Training provider



Alex Jones

01922 457686

Apprenticeship standard

Business administrator

Level 3 (A level)

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