Customer Service Practitioner Apprenticeship Cumbria, Northumberland, Tyne & Wear NHS Foundation Trust
This is an exciting opportunity to work within a friendly and supportive team. You will be part of a wider team providing reception, clerical and admin support. We are seeking enthusiastic, proactive and motivated candidates, who can demonstrate excellent communication and organisational skills, to join busy teams.
Closing date: 16 Jun 2023
Apprenticeship summary
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Annual wage
£10,296.00 to £20,319.00
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
Minimum Wage Rates -
Working week
Monday to Friday, working times to be confirmed on successful offer of the post.
Total hours per week: 37.5
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Expected duration
14 Months
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Possible start date
17 Jul 2023
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Date posted
14 Apr 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000154766
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Positions
1 available
What will the apprentice be doing?
This is an essential and demanding role, providing a welcoming, courteous, friendly and professional service to staff and visitors, either in person or via the telephone.
The successful candidate will assist the team to access information, plan meetings, take minutes and organise diary appointments. They will provide a range of administration duties, utilising Microsoft systems, basic computer skills are therefore essential.
The apprenticeship provides excellent opportunities for personal and professional development & real business experience from day one. As a customer service apprentice, your exact duties will vary depending on what work area you are based within.
Daily duties:
- General administrative and clerical support
- Answer telephones, deal with queries and direct calls
- Preparing and updating files in a provided format and entering data in IT based system
- Tracking tasks to agreed timescales
- Prepare letters and emails as directed
- Receive and sort mail and deliveries
- Schedule appointments and minute meeting
- Provide reception area duties
- Recording and monitoring data
- General duties will include typing of correspondence, reports, spreadsheets, memos, emails, diary management, placing orders as required for stationery or equipment
What training will the apprentice take and what qualification will the apprentice get at the end?
- Level 2 Customer Service Practitioner Apprenticeship standard
- All training will be delivered in the workplace
What is the expected career progression after this apprenticeship?
- The opportunity to secure a role within Cumbria, Northumberland, Tyne & Wear NHS Foundation Trust on successful completion of the apprenticeship for the right candidate
Requirements and prospects
Desired skills and personal qualities
Qualifications
Things to consider
About the employer
Employer
Cumbria, Northumberland, Tyne & Wear NHS Foundation Trust
Address
Hopewood Park
Waterworks Road
Ryhope
SR2 0NB
Training
Training provider
DERWENTSIDE COLLEGE
Contact
Apprenticeship Recruitment Team
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Before you apply
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