Customer Services Apprentice LWC DRINKS LIMITED

LWC are looking to take on a customer service apprentice on at their Slough site. You will be completing a Level 2 Customer Service Apprenticeship whilst completing tasks such as working in a range of roles incorporating finance, account management and administrative duties.

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Closing date: 11 Jun 2023

Apprenticeship summary

  • Annual wage

    £10,982.40

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    5/7 Monday to Friday 9.00-5.00 – will include a weekend day (day off in the week if work weekend day) Saturday 8.00 – 2.00pm or Sunday 8.00 – 12.00 noon. 1 weekend off per month.

    Total hours per week: 40

  • Expected duration

    12 Months

  • Possible start date

    12 Jun 2023

  • Date posted

    12 Apr 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000153628

  • Positions

    1 available

What will the apprentice be doing?

  •  Providing administration to other members of staff as and when required
  • Taking customer calls and providing a high standard of customer service
  • Responding to correspondence, telephone calls, e-mails as required
  • Updating and maintaining records both computerised and paper based to a high level of accuracy
  • Providing cover for the office during periods of holiday and absence
  • Working in a range of roles incorporating finance, account management and administrative duties
  •  Dealing with cash and credit checks
  • Working with and assisting the internal credit controller
  • Reporting equipment failure and arranging a solution

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 2 Customer Service Practitioner 
  • Functional Skills if required

What is the expected career progression after this apprenticeship?

  • possibility to be kept on within the company

Requirements and prospects

Desired skills and personal qualities

Communication skills, Customer care skills, Administrative skills, Analytical skills, Team working, Initiative

Qualifications

GCSE or equivalent English/Maths (Grade A*-C (9-4)) Desired

About the employer

Established in 1979, LWC has grown from a small start-up to the “fastest growing privately owned drinks company in the UK." We consider our success the product of our philosophy: not to sell brands on behalf of brand owners, but to buy on behalf of our customers, providing the best service available in the industry throughout every facet of our business, and making a real difference to yours.

Employer

LWC DRINKS LIMITED

Address

Unit 5-7 Perth Industrial Estate

LWC Slough

Slough

SL1 4XX

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Training

Training provider

LEARNING CURVE GROUP LIMITED

Contact

molly bowker

molly.bowker@learningcurvegroup.co.uk

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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