IT Support Apprentice LONDON SYSTEMS UK LTD

The primary duty of the Service Desk Analyst Apprentice is to be the first point of contact for all technical support related client enquiries, requests and incidents raised via telephone, email and web.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 05 Jun 2023

Apprenticeship summary

  • Annual wage

    £15,000.00

  • Working week

    Days and shifts to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    16 Months

  • Possible start date

    19 Jun 2023

  • Date posted

    11 Apr 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000153255

  • Positions

    1 available

What will the apprentice be doing?

  • Provide first level support through taking calls and responding to emails
  • Handle incidents via the incident management process
  • Handle requests via the request fulfilment process
  • Perform specified administration tasks for hosted customers
  • Diagnose and resolve software, hardware, network and server issues with the BigHand software range
  • Assist the implementation team with BigHand software delivery, when necessary
  • Ensure own cases are handled and clients updated according to established SLAs and thresholds
  • Receive strong, positive customer feedback on a regular basis
  • Although the majority of the role will be office based, on-site visits may be required on occasion

What training will the apprentice take and what qualification will the apprentice get at the end?

Information Communications Technician L3 standard.

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure fundamentals qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

What is the expected career progression after this apprenticeship?

90% of QA apprentices secure permanent employment after completing, this is 20% higher than the national average.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Team working

Qualifications

GCSE or equivalent 3 of any subject (Grade 4+ (A-C)) Essential
GCSE or equivalent Maths & English (Grade 3+ (D or above)) Essential

Things to consider

Important Information:  QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.  To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

About the employer

London Systems is a managed IT service provider, based in Tower Hill, Central London. Despite our name, we support companies of all sizes across the UK and beyond.

Employer

LONDON SYSTEMS UK LTD

Address

Unit 4, The Flag Store

23 Queen Elizabeth Street

London

SE1 2LP

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Training

Training provider

QA LIMITED

Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 05 Jun 2023