IT Support Apprentice LONDON SYSTEMS UK LTD
The primary duty of the Service Desk Analyst Apprentice is to be the first point of contact for all technical support related client enquiries, requests and incidents raised via telephone, email and web.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 05 Jun 2023
Apprenticeship summary
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Annual wage
£15,000.00
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Working week
Days and shifts to be confirmed.
Total hours per week: 37.5
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Expected duration
16 Months
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Possible start date
19 Jun 2023
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Date posted
11 Apr 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000153255
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Positions
1 available
What will the apprentice be doing?
- Provide first level support through taking calls and responding to emails
- Handle incidents via the incident management process
- Handle requests via the request fulfilment process
- Perform specified administration tasks for hosted customers
- Diagnose and resolve software, hardware, network and server issues with the BigHand software range
- Assist the implementation team with BigHand software delivery, when necessary
- Ensure own cases are handled and clients updated according to established SLAs and thresholds
- Receive strong, positive customer feedback on a regular basis
- Although the majority of the role will be office based, on-site visits may be required on occasion
What training will the apprentice take and what qualification will the apprentice get at the end?
Information Communications Technician L3 standard.
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
- Learn on-premise and cloud-enabled technologies and services
- Learn technical content that aligns to and is relevant to employers and the market
- Gain an Azure fundamentals qualification and a Microsoft 365 fundamentals qualification
- Get an introduction to Windows, Linux and PowerShell
What is the expected career progression after this apprenticeship?
90% of QA apprentices secure permanent employment after completing, this is 20% higher than the national average.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths & English (Grade 3+ (D or above)) Essential
Things to consider
About the employer
Employer
LONDON SYSTEMS UK LTD
Address
Unit 4, The Flag Store
23 Queen Elizabeth Street
London
SE1 2LP
Training
Training provider
QA LIMITED
Apprenticeship standard
Information communications technician
Level 3 (A level)
Employer's Application Instructions
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 05 Jun 2023