Apprentice Administration Assistant FIRST PERSON RESOURCES LIMITED

Provide an excellent standard of support to the Directors, Nurse Consultants and Occupational Therapists within the Company. This is a role with significant responsibility and requires comprehensive, compassionate and precise service provision, which will place demands on the successful candidate for deadlines to be met and clients being satisfied.

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Closing date: 11 Jun 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday, Shifts to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    03 Jul 2023

  • Date posted

    06 Apr 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Preparing, monitoring and dealing with correspondence to and from our professional clients
  • Diary and appointments management
  • Support for our Consultants
  • Maintaining accurate databases on ongoing and forthcoming cases
  • Maintenance of comprehensive case files
  • Assisting with travel/accommodation arrangements
  • Handling of confidential data and information in accordance with client and GDPR requirements

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 3 Business Administrator Apprenticeship Standard -
  • Study - 20% off the job training each week

What is the expected career progression after this apprenticeship?

  • Upon successful completion of your apprenticeship, you will have the opportunity to apply for any appropriate vacancy available at that time

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working, Initiative


GCSE or equivalent English (Grade (Grade 4/C or above)) Essential
GCSE or equivalent Maths (Grade (Grade 4/C or above)) Desired

Things to consider

You will be dealing with highly confidential information and interacting with professional clients. It is imperative therefore you have an excellent telephone manner with the ability to communicate clearly, concisely and accurately.

About the employer

First Person Resources is a small, but well established and highly regarded Nurse-led, medico-legal practice. Our team of very experienced Nurses specialise in providing expert witness, care management and case management services for children and adults with complex care needs. We undertake independent assessments and provide Quantum reports with a costed analysis of care and case management requirements. We provide a high quality, niche service to our large Lawyer and Insurance company clients. We receive instructions from specialist law firms and insurance companies to carry out care management assessments in all parts of the UK and abroad. We prepare detailed, bespoke reports setting out the assessment findings together with fully costed recommendations for future care and rehabilitation needs and we also deliver direct care management to individuals who have rehabilitation requirements. We prepare comprehensive and impartial reports for personal injury and clinical negligence claims, specialising in complex care needs and catastrophic injury. We require an Administrative Assistant/PA to join the team in support of the delivery of all elements of our business.




Arun House, Dyson Court

Staffordshire Technology Park


ST18 0LQ

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Training provider



The Apprenticeship Hub

01782 254287

Apprenticeship standard

Business administrator

Level 3 (A level)

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