Parts Advisor Apprentice HGV DIRECT LTD

We are looking to recruit a new member of our team in a role that helps with the smooth operation of our branches. You will be advising existing and potential new customers on the best value parts and consumables. This is a fantastic opportunity to join an established employer who strives to progress staff to their best potential.

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Closing date: 30 Jun 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Working Monday to Friday 8.00am – 4.00pm with a 30 minute lunch.

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    31 Jul 2023

  • Date posted

    06 Apr 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

To advise existing and potential new customers on the best value parts and consumables for their individual applications, maintaining an excellent standard of service whilst also endeavouring to upsell related products from approved suppliers.

  • Work to branch sales & margin targets
  • Assist the branch in completing daily, weekly, monthly tasks as specified by the branch manager, to include warehouse, goods in and out
  • Maintain accurate control of individual stock
  • Advise customers on the best value, correct parts/consumables whilst also endeavouring to upsell related products from approved suppliers

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner apprenticeship standard, including Functional Skills if required.

You will work with expert assessors to develop new knowledge, skills and behaviours within the profession. You will experience a blended learning model, delivered by a dedicated delivery specialist with workplace sessions and some classroom delivery. You will gather learning evidence, journals and off-the-job records using your e-portfolio.

At the end of the planned learning period, it will be agreed that you are ready to enter 'Gateway' and for your End Point Assessment to be arranged.

What is the expected career progression after this apprenticeship?

For the right candidate, we will continue to invest in your personal and career development using higher level apprenticeship programmes or short courses along with in-house training.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Logical, Team working


GCSE or equivalent English (Grade A* - C/9-4) Desired
GCSE or equivalent Maths (Grade A* - C/9-4) Desired

About the employer

We at HGV Direct are a national supplier and distributor of truck parts, and have provided reliable solutions to the commercial vehicle industry for many years. We have experience assisting customers with different needs and requirements.




Unit 1 Demmings Road Industrial Estate




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Training provider




01623 900639

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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