Apprentice Receptionist & Administrator MAGDALEN MEDICAL PRACTICE

The successful apprenticeship applicant will spend time within the reception and administrational departments and will undertake a wide variety of administrative duties. The role includes photocopying of stationery, forms and medical records as instructed, preparation of letters for posting and of mail and making tea and coffees for surgery workers as directed.

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Closing date: 23 Jun 2023

Apprenticeship summary

  • Annual wage


    £5.28 per hour (£195.36 per week- There will be regular salary reviews)

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Mon, Wed, Thur & Fri 08.00-5.00 Tue 8-1 (37 hours per week)

    Total hours per week: 37.0

  • Expected duration

    12 Months

  • Possible start date

    26 Jun 2023

  • Date posted

    05 Apr 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

The successful applicant will work within the reception team ensuring that they gain a great understanding of a modern large medical practice. The apprenticeship will entail providing administrative/reception assistance as instructed by the departmental managers.

We need an individual who is motivated, can demonstrate initiative and attention to detail and who is prepared to listen and learn.  In return we can offer you comprehensive training, a pleasant working environment and the opportunity to be part of a team that values excellent patient service, daily duties will include:

  • Opening and distribution of post
  • Filing of notes and correspondence as directed
  • Photocopying of stationery, forms and medical records as instructed
  • Preparation of letters for posting and of mail
  • Making teas & coffees for doctors, nurses and other staff as directed
  • Assisting with organisation and display of posters and leaflets
  • Operate the appointment system efficiently and monitor the flow of patients to waiting rooms.
  • Attend staff meetings

You will also be trained to work on:

  •  Learning the computerised SYSTMONE medical system
  • Understanding of confidentiality
  • Learning how to communicate with our patients via our various on-line platforms
  • Understanding of practice protocols and emergency procedures
  • Dealing with enquiries on reception and assisting patients as necessary
  • Answering the phone to include, making appointments for the clinical team, taking and recording messages
  • Taking in and dealing with samples
  • Understanding of repeat prescription process and filing
  • Understanding of scanning of letters and information onto medical records
  • Registration process and change of details
  • Process for forms and private fees
  • Understanding of QOF and data quality
  • Opening and closing procedures

What training will the apprentice take and what qualification will the apprentice get at the end?

This apprenticeship will be delivered solely in the work place over the duration of 12 months.

You will be required to attend one virtual lesson per month and will receive one-to-one support sessions once per month either in-person or virtually.

  • You will be studying towards the Level 2 Customer Service Practitioner Apprenticeship Standard, this will include;
  • City & Guilds Level 2 Diploma in Customer Service
  • City & Guilds Level 1 Functional Skills maths
  • City & Guilds Level 1 Functional Skills English
  • End Point Assesment


20% of your working hours will be off the job training.

What is the expected career progression after this apprenticeship?

Potential full time employment on completion of apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working


GCSE or equivalent English (Grade A*-C/9-4) Desired
GCSE or equivalent Maths (Grade A*-C/9-4) Desired

Things to consider

Is the place of work on a bus route? Accessibility issues?

About the employer

Magdalen Medical Practice’s history goes back to just after the First World War and the partnership has held on to the best traditions of family medicine while embracing important modern developments. We are a teaching practice, involved with the training of doctors wishing to become GPs. The surgery is spacious, comfortable and modern. It lies in the north of the City, a quarter of a mile beyond Magdalen Gates. It is a single-storey building with a car-park, easy access via automatic main entrance doors, hearing loop and facilities for the disabled. Our catchment area includes Catton, Sprowston, Spixworth and Heartsease, as shown on our website.







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Training provider


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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