Customer Services Apprentice - Level 2 North Kesteven District Council

The successful applicant will work with the Customer Services team to assist our customers who live in our community. We know that we are only as good as the people that make us, but we’re short of one person, specific to this role - could it be you?

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Closing date: 04 Jun 2023

Apprenticeship summary

  • Annual wage

    £12,632.00

    New starters under 21 years old will receive £12,632 per annum. After 12 months service, this increases to £16,394 per annum. Entrants aged over 21 years old will receive the Foundation Living Wage - £21,029

  • Working week

    Monday to Thursday, 8.45am to 5pm and Friday, 8.45am to 4.30pm

    Total hours per week: 37

  • Expected duration

    24 Months

  • Possible start date

    04 Sep 2023

  • Date posted

    05 Apr 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000152054

  • Positions

    1 available

What will the apprentice be doing?

· Working in the Customer Contact Centre handling incoming telephone calls

· Receiving customers in person at the reception of the council offices, Sleaford

· Working with our Multimedia Team to learn about how customers use our website

· Networking with NKDC colleagues and other apprentices

· Preparation and presentation of a corporate project to our Senior Management Team

What training will the apprentice take and what qualification will the apprentice get at the end?

The successful candidate will work towards Apprenticeship Standard: Customer Service Practitioner, Level 2.

You will be assigned a tutor who will plan an individual learning programme with you. Your tutor is responsible for training and supporting you to ensure that you have the knowledge, skills and behaviours to be able to successfully undertake your End Point Assessment to achieve your qualification. You will have regular tutorials each month and you will use online learning resources to support your learning.

 

What is the expected career progression after this apprenticeship?

The successful candidate will gain valuable insight into the workings of the council to enable them to apply for either a role in customer services, or another customer-facing role within the organisation, as vacancies arise.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Team working

Qualifications

GCSE or equivalent English (Grade C (4)) Desired
GCSE or equivalent Mathematics (Grade C (4)) Desired

Things to consider

Key Attributes we are looking for: Excellent communication skills. A high level of accuracy and attention to detail. Organised – as you will be completing your qualification as well as working. Motivated, driven, enthusiastic and willing to learn.

About the employer

Shortlisted for the local government sector’s biggest accolades and recognised for our strength, stability and supportive working environment, North Kesteven District Council is going places. NKDC has been recognised as an Investors in People Gold Employer.

Employer

North Kesteven District Council

Address

Council Offices

Kesteven Street

Sleaford

NG34 7EF

Contact

Kim Bollons

personnel@n-kesteven.gov.uk

01529 308245

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Training

Training provider

THE SKILLS PARTNERSHIP LIMITED

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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