Customer /Business Service Apprentice NEO DIRECT LTD

This is fantastic opportunity to join an internet based retail company based in the heart of Leeds. You will be trained in the warehouse and the office with the prospect of a full time role if successful after the apprenticeship. You will be dealing with customers queries via email and phone as well as other duties.

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Closing date: 19 Oct 2023

Apprenticeship summary

  • Annual wage

    £11,992.24

    £230.62 Minimum per week

  • Working week

    Working Days and times: Monday -Friday 9.00am- 5.00pm

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    20 Oct 2023

  • Date posted

    12 Apr 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000151649

  • Positions

    1 available

What will the apprentice be doing?

Customer /Business Service Job Duties:

·         Dealing with customers queries via email and phone

·         Problem solving with customers to resolve issues

·         Computer literate in Microsoft Office, Email software / Google                 Mail and Google translate

·         Ability to use specialised stock control and email systems upon            inhouse training (Linnworks experience very beneficial)

·         Meeting daily deadlines for email queries

·         Help print orders and book in mail, couriers and pallets

·         Chase shipments with courier companies on the phone and                   online to assist customer queries

·         Use Deal Websites, eBay, Amazon, and web store                                 environments to track and resolve customer enquiries

·         Ability to work under pressures of time restraints. Ability to  learn, progress and work in a team

·         Communicate with warehouse about any order processing or                 replacement requirements

·         Gain an understanding of products sold to answer customer                   queries effectively

·         Identify and low stock issues and communicate with customer               and your team

·         Experience dealing with complaints in a professional manner

·         Upselling and ‘closing’ bulk volume sales

·         Processing orders accurately

·         Collate and analyse performance metrics

·         Maintain customer records

 

 

What training will the apprentice take and what qualification will the apprentice get at the end?

Course information:

During your apprenticeship you will be enrolled at Leeds City College (School of Business) and will complete the following programme:

Customer Service Practitioner - Level 2

This programme allows students to develop their skills. The role of a customer service practitioner is to deliver high-quality products and services to the customers of an organisation.

Duration & start date:

This is a full-time 15 month apprenticeship. Potential career progression opportunities are available upon completion.

We will support and coach the apprentice through the apprenticeship standard. We will carry out both curriculum and pastoral care. We will carry out the skills development workshop days off site. They will oversee the teaching and learning around the knowledge, behaviours and skills elements of the standard, outlined below. We will manage the apprentice’s OneFile account ensuring targets, milestones and deadlines are achieved.

Units of Study

•             Decision making

•             Interpersonal skills

•             Communication

•             Quality assurance

•             Planning and organisation

•             Project management

•             Managing performance

•             Regulations and laws

•             IT and presentations

•             Record and document production

•             Stakeholders

What is the expected career progression after this apprenticeship?

  • Progress assured as business grows. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working, Initiative

Qualifications

GCSE or equivalent English (Grade C/4 or above) Essential
GCSE or equivalent Maths (Grade C/4 or above) Essential

Things to consider

• Please review the current Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates

About the employer

We are an online retail company with offices and warehousing based in Leeds. We specialise in the mail order supply of home and garden products under our own brand and white label to the UK and Europe. We are experiencing significant year on year growth and expansion.

Employer

NEO DIRECT LTD

Address

Unit 1a Darnall Works

Butterley Street

Leeds

LS10 1AW

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Training

Training provider

LUMINATE EDUCATION GROUP

Contact

Leeds City College

apprenticeships@leedscitycollege.ac.uk

0113 2846464

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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