Customer /Business Service Apprentice NEO DIRECT LTD
This is fantastic opportunity to join an internet based retail company based in the heart of Leeds. You will be trained in the warehouse and the office with the prospect of a full time role if successful after the apprenticeship. You will be dealing with customers queries via email and phone as well as other duties.
Closing date: 19 Oct 2023
Apprenticeship summary
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Annual wage
£11,992.24
£230.62 Minimum per week
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Working week
Working Days and times: Monday -Friday 9.00am- 5.00pm
Total hours per week: 37.5
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Expected duration
15 Months
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Possible start date
20 Oct 2023
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Date posted
12 Apr 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000151649
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Positions
1 available
What will the apprentice be doing?
Customer /Business Service Job Duties:
· Dealing with customers queries via email and phone
· Problem solving with customers to resolve issues
· Computer literate in Microsoft Office, Email software / Google Mail and Google translate
· Ability to use specialised stock control and email systems upon inhouse training (Linnworks experience very beneficial)
· Meeting daily deadlines for email queries
· Help print orders and book in mail, couriers and pallets
· Chase shipments with courier companies on the phone and online to assist customer queries
· Use Deal Websites, eBay, Amazon, and web store environments to track and resolve customer enquiries
· Ability to work under pressures of time restraints. Ability to learn, progress and work in a team
· Communicate with warehouse about any order processing or replacement requirements
· Gain an understanding of products sold to answer customer queries effectively
· Identify and low stock issues and communicate with customer and your team
· Experience dealing with complaints in a professional manner
· Upselling and ‘closing’ bulk volume sales
· Processing orders accurately
· Collate and analyse performance metrics
· Maintain customer records
What training will the apprentice take and what qualification will the apprentice get at the end?
Course information:
During your apprenticeship you will be enrolled at Leeds City College (School of Business) and will complete the following programme:
Customer Service Practitioner - Level 2
This programme allows students to develop their skills. The role of a customer service practitioner is to deliver high-quality products and services to the customers of an organisation.
Duration & start date:
This is a full-time 15 month apprenticeship. Potential career progression opportunities are available upon completion.
We will support and coach the apprentice through the apprenticeship standard. We will carry out both curriculum and pastoral care. We will carry out the skills development workshop days off site. They will oversee the teaching and learning around the knowledge, behaviours and skills elements of the standard, outlined below. We will manage the apprentice’s OneFile account ensuring targets, milestones and deadlines are achieved.
Units of Study
• Decision making
• Interpersonal skills
• Communication
• Quality assurance
• Planning and organisation
• Project management
• Managing performance
• Regulations and laws
• IT and presentations
• Record and document production
• Stakeholders
What is the expected career progression after this apprenticeship?
- Progress assured as business grows.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade C/4 or above) Essential
Things to consider
About the employer
Employer
NEO DIRECT LTD
Address
Unit 1a Darnall Works
Butterley Street
Leeds
LS10 1AW
Training
Training provider
LUMINATE EDUCATION GROUP
Contact
Leeds City College
apprenticeships@leedscitycollege.ac.uk
0113 2846464
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
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