Housing and Property Management Apprenticeship - Doncaster NORTHWOOD (DONCASTER) LIMITED

This role will include the applicant generating new business as well as providing an amazing customer service. The apprentice will also be tasked with maintaining excellent customer service relationships with previous, current and prospective clients. This is a great opportunity to gain experience and learn skills you can use in the future.

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Closing date: 29 Jun 2023

Apprenticeship summary

  • Annual wage

    £11,082.50

    The apprentice will be payed at £5.50 per hour for the role which will be reviewed after 3 months.

  • Working week

    Working hours are Monday-Friday 8.45am - 5.30pm, 1 hr for lunch each day.

    Total hours per week: 38.75

  • Expected duration

    18 Months

  • Possible start date

    30 Jun 2023

  • Date posted

    05 Apr 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000151564

  • Positions

    1 available

What will the apprentice be doing?

General

  • Take part in the daily morning meeting communicating relevant information
  • Ensure the inbox is kept clear and emails answered in a timely manner. Book appointments that have come from email leads into the diary and chase through the 123 system if not available
  • Confirm the day’s appointments and amend / cancel as deemed necessary to ensure maximum diary efficiency
  • Understand the sales and lettings property portfolio thoroughly to be able to answer any questions competently, posed by telephone, email or face to face enquiries
  • Responsible for ensuring the office has a ready supply of printed forms and stationery necessary for the day-to-day interactions
  • Ensure the market appraisal/landlord appointment forms are completed thoroughly for each new appointment booked by yourself
  • Respond to all incoming telephone and face to face enquiries with a professional smile
  • Divert any calls / emails taken to the relevant departments or branches by forwarding / taking detailed messages and call forwarding / emailing relevant person
  • Read the updates on the Northwood forum weekly
  • Ensure the petty cash form is completed accurately when any money is taken
  • Ensure the office is kept clean and tidy and your workspace follows the Northwood standards of office presentation
  • Ensure all filing and shredding is done as it arises
  • Provide refreshments for senior members of the team when requested
  • Adhere to all company policies, standards and procedures as laid out in the Northwood Operations manual
  • Cross sell / upsell on every call including relevant similar properties as well as services such as mortgages, conveyancing and Property Maintenance (Enfuse)

Lettings

  • Monitor and amend the lettings portfolio on the company software under the guidance of the Branch Manager to ensure that properties are presented in their best light and go under application in the shortest time possible
  • Provide Landlord with viewing feedback and advise LL if there is anything they may need to do or be aware of to ensure property has the maximum opportunity of being rented
  • Maintain the prospective tenant database with accurate and up to date information so that any new property to the portfolio can be matched against applicants and viewings immediately booked
  • Progress tenant applications from first application, through to referencing and move in

Property Mangement

  • Book tenant property inspections
  • Answer incoming calls regarding the reporting of maintenance issues, logging onto the system alerting the landlord and taking the necessary action steps to see a successful resolution
  • Follow up outstanding maintenance issues with Landlords and contractors and update the system as appropriate
  • Organise with contractors and Landlords the carrying out of gas safety, Energy performance certificates and Electrical certificates when they are due to expire
  • Scanning, uploading and filing necessary company documentation ensuring complete property files onto the company CRM system

KPI’s

  • Min 90% compliance with company spreadsheets
  • 5-star customer reviews
  • Min 80% pass rate on customer enquiry call recordings
  • All email enquiries responded to within 1 hour
  • All calls answered within 3 rings

What training will the apprentice take and what qualification will the apprentice get at the end?

The apprentice will complete training monthly and will be enrolled onto a Level 3 Housing & Property Management Qualification.

What is the expected career progression after this apprenticeship?

Upon successful completion of the apprenticeship, the apprentice could be offered a full time role within the business.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Logical, Team working, Patience, Target Driven, Reliable

Qualifications

GCSE or equivalent Maths, English (Grade C/4) Desired

Things to consider

A successful employee will have excellent verbal and written communication skills, attention to detail and be a proactive team player, helping others and asking for help when needed. They must be reliable, calm under pressure, show integrity and determination during both periods of calm and chaos! Following through on commitments is essential, do what you say you are going to do, no excuses!

About the employer

Northwood have over 90 locally owned offices of letting and estate agents across the UK. Our professional approach to both sales and lettings and our market leading Guaranteed Rent service makes us the right choice to suit your property needs and requirements.

Employer

NORTHWOOD (DONCASTER) LIMITED

Address

17a Sandringham Road

Doncaster

DN2 5HU

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Training

Training provider

TRAINING ASSESSMENT & CONSULTANCY SERVICES LIMITED

Apprenticeship standard

Housing and property management

Level 3 (A level)

Before you apply

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