Customer Service Apprenticeship PLASTICS EXPRESS LIMITED

Excellent Opportunity to join a well-established retailer of Plastic Pipe systems. Your role will include answering calls, processing orders and forms efficiently, while working towards your Level 3 Customer Service Apprenticeship.

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Closing date: 26 Jul 2023

Apprenticeship summary

  • Annual wage


    £12,000 to £14,000 depending on age and experience.

  • Working week

    Monday to Friday 8a.m. to 5p.m. with one hour lunch.

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    09 Aug 2023

  • Date posted

    17 Apr 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Your daily duties will include:

  • Answer incoming calls in a professional manner
  • Answer emails
  • Handle customer enquiries both over the phone and on email
  • Provide customers with product and service information
  • Process orders and forms efficiently
  • Manage and resolve customer enquiries
  • Raise credits for returned goods
  • Make note on Sage ticket/admin site of all communication with the customer
  • Identify and escalate priority issues
  • Answer Paypal/Credit card queries

They are looking for a candidate with good communication skills and someone that can plan effectively with excellent attention to detail. An interest in admin and delivering excellent customer service. You will need to be proficient in Microsoft Office Packages, have a confident telephone manner with a can-do attitude.

The role is supported by 20% off the job training and the qualification supporting this role is the apprenticeship Customer Service Specialist Level 3 standard.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Specialist Level 3
  • Functional Skills (if required)
  • Remote Training Delivery
  • Onefile
  • VLE
  • 6 hours of dedicated training time every week

What is the expected career progression after this apprenticeship?

Possible full time opportunity upon completion of apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Customer care skills, Presentation skills, Administrative skills, Team working


GCSE or equivalent English (Grade 4/C) Essential
GCSE or equivalent Maths (Grade 4/C) Desired

About the employer

Established in 2010, my client is an online retailer of plastic pipe systems and building products. They provide high quality plastic building products from leading UK and European manufacturers. All their products are manufactured to the highest standards and comply with all current UK and European standards. They are now looking for a Customer Service Apprentice to join their friendly team in Northampton.




Unit 2

Ryehill Close

Trade Centre


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Training provider



Lucy Harris

Apprenticeship standard

Customer service specialist

Level 3 (A level)

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