Administration Assistant Apprentice PSYCHOLEGAL EXPERTS LTD

The successful candidate will assist the team in ensuring that PLE Health maintains and improves upon the day-to-day operations of the referrals and ongoing cases. Building relationships with customers and psychologists / therapists to ensure smooth flow of ongoing work and collaborative relationship.

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Closing date: 02 Jun 2023

Apprenticeship summary

  • Annual wage


    £6.50 per hour

  • Working week

    9.00am - 5.00pm Monday - Friday with a break - 37.5 hours maximum.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    12 Jun 2023

  • Date posted

    21 Apr 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Key tasks:

  • To remain professional and courteous and prioritise work tasks appropriately
  • To carry out routine operational tasks related to cases
  • To develop a sound understanding of the role of PLE Health within the personal injury and healthcare sectors, and the services that can be offered to clients
  • Providing some necessary operational functions, including dealing with telephone enquiries, emails and post to the office relating to new and ongoing cases
  • Chase responses from psychologists in order to comply with service standards.

Who We are Looking For:

The ideal qualities we are looking for is someone resourceful with drive, determination and enthusiasm, who will enjoy and flourish working as part of an exciting team. We encourage initiative and being able to work independently as well as in a team.

The post would suit someone with some experience in administration or skills related to customer services. A general interest in mental health and psychology would be beneficial.

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Business Administrator Apprenticeship Standard:

A standard contains a list of the skills, knowledge and behaviours an apprentice will need to have learned by the end of their apprenticeship
A portfolio will be compiled throughout the apprenticeship to reflect this and will include evidence collated from the work place such as, but not limited to, emails, letters, reports, presentations, appraisal information, and witness testimonies.

To achieve the full Level 3, all units of the Diploma must be passed, meeting the assessment criteria. College attendance for the delivery of the diploma is mandatory for all apprentices.

Level 3 Diploma for the Business Administrator Units:

  • Principles of business administration
  • Personal and professional development
  • Managing performance
  • Your organisation
  • Communication in a business environment
  • Project management
  • ICT for business, Apprenticeship standard Business administrator
  • Attend our Stroud OR Filton Campus 1 day per week

What is the expected career progression after this apprenticeship?

On successful completion of the Apprenticeship, a full time role will be considered.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Number skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience


GCSE or equivalent Maths and English (Grade 4 (C) or above) Essential

Things to consider

A DBS is mandatory and will be paid for by the employer. Based close to Minchinhampton

About the employer

PLE Health is part of the PLE Group which includes Psycholegal Experts Limited. The group was established by Dr Alison Hoskins, Consultant Clinical Psychologist, in 1999. Since then our network of Psychologists and therapists has expanded across the country and now provides a comprehensive range of psychological assessments and treatment services. PLE Health provides the service to the legal sector for personal injury claims, healthcare insurance companies for their members and employers for their employees. Our clinicians are either HCPC registered Psychologists (Clinical/Counselling/Occupational) or BABCP accredited Cognitive-behavioural therapists. We have specialists in a comprehensive range of psychological assessments for Cognitive Behavioural Therapy (CBT), Eye Movement and Reprocessing Therapy (EMDR), Neurorehabilitation and Psycho-sexual Therapy. Our Occupational Psychologists are able to offer workplace screening for mental health related issues in the workplace as well as providing preventative strategies and individually tailored treatments. Group sessions of Stress Management, Assertiveness Training and Mindfulness also available. PLE Health is fully GDPR compliant, ICO registered and adheres to our IT Security Policy.








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Training provider



Nikki Mann


Apprenticeship standard

Business administrator

Level 3 (A level)

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