Customer service and sales apprentice FIRED UP CORPORATION LTD
This is an exciting opportunity to work for Fired Up, undertaking varied duties. You will be working with a hardworking and friendly team. We are a flourishing family business with over 70 staff members. You will be working for our sales and customer service team solving all problems and enquiries. The role includes processing of orders using various platforms, contacting customers to arrange a delivery, exchange or collection and responding professionally to all live chats.
Closing date: 30 Jun 2023
Apprenticeship summary
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Annual wage
£9,609.60
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
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Working week
To be discussed upon interview.
Total hours per week: 35
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Expected duration
12 Months
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Possible start date
03 Jul 2023
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Date posted
29 Mar 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000149467
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Positions
1 available
What will the apprentice be doing?
The role will include various administration duties with the aim to develop and have more responsibility during your apprenticeship. The role will include some of the following areas:
- General administrative duties including typing correspondence by e-mail and letter
- To undertake filing, photocopying and distribution of relevant documents
- Answering the telephone in a professional manner and dealing with enquiries
- Support to members of the management team
- Using Microsoft Packages, in particular Word and Excel
- Inputting data onto internal systems with a high level of accuracy
- To deal courteously and efficiently with all visitors
- Providing refreshments for visitors when require
- Assisting all members of the team as and when require
- Dealing with requests for information
- Supporting customers with pre and post sales queries and cooperating with necessary departments to resolve any customer issues that arise
- Advising customers of problems such as delivery or stock delays via emails or calls
- Contacting customers to arrange a delivery, exchange or collection
- To respond professionally to all live chats
- To generate different reports and then communicate with customers to manage their satisfaction
- Knowledge of Microsoft is essential
- Processing of orders using various platforms
- General adhoc duties
What training will the apprentice take and what qualification will the apprentice get at the end?
- You will recieve your Level 2 Customer service qualification
- You will attend college once a week or a Teams call
- You will attend our Waterfront centre in Huddersfield
What is the expected career progression after this apprenticeship?
There is a strong possibility that you will gain a position following successful employment as well as achievement of the full apprenticeship qualification.
There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship qualifications.
Requirements and prospects
Desired skills and personal qualities
Qualifications
Things to consider
About the employer
Employer
FIRED UP CORPORATION LTD
https://www.firedupcorporation.com/about/uk
Address
FIRED UP BUILDINGS
ST THOMAS ROAD
HUDDERSFIELD
HD1 3LF
Training
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
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