Customer service and sales apprentice FIRED UP CORPORATION LTD

This is an exciting opportunity to work for Fired Up, undertaking varied duties. You will be working with a hardworking and friendly team. We are a flourishing family business with over 70 staff members. You will be working for our sales and customer service team solving all problems and enquiries. The role includes processing of orders using various platforms, contacting customers to arrange a delivery, exchange or collection and responding professionally to all live chats.

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Closing date: 30 Jun 2023

Apprenticeship summary

  • Annual wage

    £9,609.60

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    To be discussed upon interview.

    Total hours per week: 35

  • Expected duration

    12 Months

  • Possible start date

    03 Jul 2023

  • Date posted

    29 Mar 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000149467

  • Positions

    1 available

What will the apprentice be doing?

The role will include various administration duties with the aim to develop and have more responsibility during your apprenticeship. The role will include some of the following areas:

  • General administrative duties including typing correspondence by e-mail and letter
  • To undertake filing, photocopying and distribution of relevant documents
  • Answering the telephone in a professional manner and dealing with enquiries
  • Support to members of the management team
  • Using Microsoft Packages, in particular Word and Excel
  • Inputting data onto internal systems with a high level of accuracy
  • To deal courteously and efficiently with all visitors
  • Providing refreshments for visitors when require
  • Assisting all members of the team as and when require
  • Dealing with requests for information
  • Supporting customers with pre and post sales queries and cooperating with necessary departments to resolve any customer issues that arise
  • Advising customers of problems such as delivery or stock delays via emails or calls
  • Contacting customers to arrange a delivery, exchange or collection
  • To respond professionally to all live chats
  • To generate different reports and then communicate with customers to manage their satisfaction
  • Knowledge of Microsoft is essential
  • Processing of orders using various platforms
  • General adhoc duties

 

What training will the apprentice take and what qualification will the apprentice get at the end?

  • You will recieve your Level 2 Customer service qualification
  • You will attend college once a week or a Teams call
  • You will attend our Waterfront centre in Huddersfield

What is the expected career progression after this apprenticeship?

There is a strong possibility that you will gain a position following successful employment as well as achievement of the full apprenticeship qualification.

 

There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship qualifications.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Logical, Team working, Creative, Initiative

Qualifications

GCSE or equivalent Maths and English (Grade 2,3,4 or above) Essential

Things to consider

Travel time, distance and access to transport.

About the employer

Fired Up Corporation Ltd is a manufacturer, producer and direct sourcing company operating in two specific categories within the hospitality and home improvement industry. - Fires - Fireplaces - Hotel fire products

Employer

FIRED UP CORPORATION LTD

Address

FIRED UP BUILDINGS

ST THOMAS ROAD

HUDDERSFIELD

HD1 3LF

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Training

Training provider

KIRKLEES COLLEGE

Contact

Issy Rawson

irawson@kirkleescollege.ac.uk

07929873878

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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