Apprentice Customer Service Advisor NT VOICE & DATA SOLUTIONS LTD

A telecoms company in Nottingham are seeking an apprentice to join the Customer service team. The role will be varied and you will gain technical awareness of products and services as you support with administration of new customers and current clients. Alongside the role your will complete a Customer Service Specialist Level 3 via Babington.

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Closing date: 29 Jun 2023

Apprenticeship summary

  • Annual wage

    £10,982.40

  • Working week

    8.30am to 5.00pm Monday to Friday

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    30 Jun 2023

  • Date posted

    23 Mar 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000148096

  • Positions

    1 available

What will the apprentice be doing?

Main apprentice tasks and responsibilities will include:

  • Deal directly with customers either by telephone or electronically.
  • Respond promptly to customer inquiries
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Perform customer verifications
  • Set up new customer accounts
  • Process orders, forms, applications and requests.
  • Direct any requests and unresolved issues to the designated resource in the business.
  • Keep and update records of customer interactions and transactions.
  • Record details of enquiries, comments and complaints and record details of actions taken.
  • Maintain customer databases.
  • Complele any administration to support customers and the business.
  • Communicate and coordinate with internal departments.
  • Follow up on customer interactions.

 

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 3 Customer Service Specialist delivered via virtual learning platform with 121 skills coach support.
  • MS teams workshop sessions
  • Functional skills Level 2 in Maths and English can be supported

What is the expected career progression after this apprenticeship?

On completing the apprenticeship permanent employment and have the opportunity to develop additional skills and take on more responsibility.

Requirements and prospects

Desired skills and personal qualities

IT skills, Attention to detail, Customer care skills, Problem solving skills, Team working, Confident IT/Computer user, Written and verbal skills, Data inputting skills

Qualifications

GCSE or equivalent Maths and English or equivalent (Grade 4 / C / Pass) Essential

About the employer

NT Voice & Data Solutions have been operating in the business-to-business market of telecoms and connectivity for well over 30 years. We are a relatively small company, wholly owned and run very much like a family business.

Employer

NT VOICE & DATA SOLUTIONS LTD

Address

12 H20 BUSINESS PARK

LAKE VIEW DRIVE

SHERWOOD PARK

NG15 0HT

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Training

Training provider

BABINGTON BUSINESS COLLEGE LIMITED

Contact

Jacqui Norris

Jacqui.norris@babington.co.uk

Apprenticeship standard

Customer service specialist

Level 3 (A level)

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