Apprentice Customer Service Advisor NT VOICE & DATA SOLUTIONS LTD
A telecoms company in Nottingham are seeking an apprentice to join the Customer service team. The role will be varied and you will gain technical awareness of products and services as you support with administration of new customers and current clients. Alongside the role your will complete a Customer Service Specialist Level 3 via Babington.
Closing date: 29 Jun 2023
Apprenticeship summary
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Annual wage
£10,982.40
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Working week
8.30am to 5.00pm Monday to Friday
Total hours per week: 37.5
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Expected duration
15 Months
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Possible start date
30 Jun 2023
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Date posted
23 Mar 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000148096
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Positions
1 available
What will the apprentice be doing?
Main apprentice tasks and responsibilities will include:
- Deal directly with customers either by telephone or electronically.
- Respond promptly to customer inquiries
- Obtain and evaluate all relevant information to handle product and service inquiries
- Perform customer verifications
- Set up new customer accounts
- Process orders, forms, applications and requests.
- Direct any requests and unresolved issues to the designated resource in the business.
- Keep and update records of customer interactions and transactions.
- Record details of enquiries, comments and complaints and record details of actions taken.
- Maintain customer databases.
- Complele any administration to support customers and the business.
- Communicate and coordinate with internal departments.
- Follow up on customer interactions.
What training will the apprentice take and what qualification will the apprentice get at the end?
- Level 3 Customer Service Specialist delivered via virtual learning platform with 121 skills coach support.
- MS teams workshop sessions
- Functional skills Level 2 in Maths and English can be supported
What is the expected career progression after this apprenticeship?
On completing the apprenticeship permanent employment and have the opportunity to develop additional skills and take on more responsibility.
Requirements and prospects
Desired skills and personal qualities
Qualifications
About the employer
Employer
NT VOICE & DATA SOLUTIONS LTD
http://www.ntvoiceanddata.co.uk/
Address
12 H20 BUSINESS PARK
LAKE VIEW DRIVE
SHERWOOD PARK
NG15 0HT
Training
Training provider
BABINGTON BUSINESS COLLEGE LIMITED
Contact
Jacqui Norris
Apprenticeship standard
Customer service specialist
Level 3 (A level)
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