IT Support Apprentice IT QED LTD

As the Apprentice, you will join a team of technical experts who are eager to take your skills and knowledge above and beyond! With this opportunity, you will provide 1st line support to customers, helping with password resets and installation and maintenance of computer equipment along with so much more.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 12 Jun 2023

Apprenticeship summary

  • Annual wage

    £14,000.00

  • Working week

    Monday - Friday Shifts TBC.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    13 Jun 2023

  • Date posted

    23 Mar 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000148053

  • Positions

    1 available

What will the apprentice be doing?

  • Providing 1st line support to customers via the helpdesk and onsite visit
  • Answering customer queries via telephone and email
  • Software support using Microsoft technologies
  • Installation and maintenance of computer equipment
  • Troubleshooting & doing password resets

What training will the apprentice take and what qualification will the apprentice get at the end?

Information communications technician Level 3 

Channel your passion for technology, unlock your potential, and learn to keep IT systems and end-users happy with this Level 3 apprenticeship programme.

You'll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance, and setting up virtual environments. 

With our exciting curriculum and one-to-one support, you'll accelerate your skills and get the qualification and confidence you need to thrive in IT.

Learn by doing with our technical training. You’ll put theory into practice with hands-on activities in six 2-day SMART Classroom sessions. Unlike traditional education, our apprenticeship training doesn’t simply teach for the test. Our exam-free programme and project-led approach gives you the skills employers are looking for.

COURSE 1: SUPPORTING IT ARCHITECTURE - This course builds essential knowledge for effective IT support. Focusing on core skills for problem-solving, you’ll learn and apply troubleshooting tools and techniques to get the root cause of technical issues.

COURSE 2: WORKING WITH END-USER DEVICES - This course teaches ways to make IT work for end-users. Focusing on client architecture, we’ll explore devices and peripherals and learn to plan, install, and test them.

COURSE 3: WORKING WITH NETWORK ARCHITECTURE - This course explores network architecture within an enterprise setting, including cloud and virtual networks. In this course, you’ll build a foundation of knowledge in network operations and learn to upgrade network components.

What is the expected career progression after this apprenticeship?

The successful candidate may be offered a full-time position upon completion of the apprenticeship 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills, Problem solving skills, Analytical skills, Team working, Initiative, Passionate about IT, Experience in building PCs

Qualifications

GCSE or equivalent English (Grade 4/C) Essential
GCSE or equivalent Maths (Grade 4/C) Essential

About the employer

IT QED are looking for their 4th IT Support Apprentice to join their ever-growing friendly team! If you are passionate, self-motivated, looking to develop in your role, and have a keen eye for anything tech, then this is the role for you! As the Apprentice, you will join a team of technical experts who are eager to take your skills and knowledge above and beyond! With this opportunity, you will provide 1st line support to customers, helping with password resets and installation and maintenance of computer equipment along with so much more. You will have access to great work perks such as internal training alongside the apprenticeship, your own kit and equipment provided, and endless career progression opportunities!

Employer

IT QED LTD

Address

Unit J1

The Granary

Bridge Farm, Reading Road

RG2 9HT

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Training

Training provider

BALTIC TRAINING SERVICES LIMITED

Contact

Courtney Adams

courtney.adams@balticapprenticeships.com

01325 731 053

Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 12 Jun 2023