Client Support Apprentice EVOLVE ASSESSMENT SOLUTIONS LTD

A fantastic opportunity to join a dynamic software company. We are on the lookout for a Client Support apprentice as we embark on our next period of exciting growth. The successful candidate will be driven, hardworking and adaptable in a small business environment. If you believe in getting out what you put in we’d love to hear from you!

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Closing date: 30 Jun 2023

Apprenticeship summary

  • Annual wage

    £9,609.60

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    7 hour working days. Flexible hours between 8.30am – 5.30pm with one hour for lunch

    Total hours per week: 35

  • Expected duration

    18 Months

  • Possible start date

    03 Jul 2023

  • Date posted

    22 Mar 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000147734

  • Positions

    1 available

What will the apprentice be doing?

The Client Support apprentice will be a crucial role with Evolve Assess. We are a very small business, and the successful candidate will have an array of different work to conduct; no two days will be the same.

Duties

  • Responding to and resolving user queries sent to our support inbox.
  • Uploading of client content into our software platform.
  • Generating usage reports based on assessment completions.
  • Answering incoming calls and assisting clients with day-to-day queries.
  • Data entry into many software platforms that we use.
  • Supporting a client account manager in the day-to-day management of client solutions.
  • Helping on client calls.

What training will the apprentice take and what qualification will the apprentice get at the end?

Full Business Administrator Level 3 Standard

All training to take place at the employers premises.

What is the expected career progression after this apprenticeship?

Possibility of full-time employment upon successful completion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent English (Grade 9-4 or A*-C) Essential
GCSE or equivalent Maths (Grade 9-4 or A*-C) Essential

About the employer

We are a software business that specialises in online assessment solutions. Our platform is used to streamline the recruitment process and to add value to training programmes. We are a small business of 6 staff based in Houghton-Le-Spring but have the ability for our staff to work remotely.

Employer

EVOLVE ASSESSMENT SOLUTIONS LTD

Address

EVOLVE CENTRE

RAINTON BRIDGE BUSINESS PARK

HOUGHTON LE SPRING

DH4 5QY

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Training

Training provider

CITY OF SUNDERLAND COLLEGE

Apprenticeship standard

Business administrator

Level 3 (A level)

Before you apply

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