Customer Service Receptionist Apprenticeship Mistral House

Mistral House have a fantastic opportunity for a hard-working, success-driven and confident apprentice to join their team! You would be completing tasks such as administration, filing, making and taking calls, photocopying, reception work and more. Apply now to avoid missing out!

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Closing date: 22 Jun 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday between the hours of 8am-6pm (will know the shift times a month in advance) occasional Saturday 1 Hour Lunch

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    23 Jun 2023

  • Date posted

    21 Mar 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

Basic Role and Responsibilities:

North East Office Space Ltd are looking for a receptionist / service co-ordinator / operations assistant who will excel in looking after our clients on a day to day basis.  We’re looking for someone who is always wanting to go that extra mile!  We are looking for a candidate who can work on their own initiative, as part of a team or alone. Must be reliable, flexible, professional and confident. 

Main Objective:

  • To represent Mistral House and their customers through professional and efficient reception and admin services to provide a helpful office base from which our customers can operate their businesses. 
  • To ensure smooth day to day running of all operational matters throughout the centre, from health and  safety, to daily checks , managing contractors, and liaising with clients regarding their needs.


  • Answering the telephone
  • To deal with callers in a calm and customer focused manner
  • To transfer calls swiftly and efficiently
  • Ensure all chargeable work is correctly and accurately logged and billed
  • Ensure the Business Centre is kept presentable and tidy at all times
  • Ensure that all empty offices are in a ready to show/sell condition at all times
  • Ensure the meeting room is presentable at all times
  • To undertake both audio and copy typing for customers / directors
  • To carry out the duties of Personal Assistant to providing full administrative services to customers / directors as requested
  • To undertake photocopying, printing, scanning, binding and laminating
  • To arrange couriers, send daily post, restock kitchens, deal with waste management

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 2 Customer Service Practitioner standard
  • In-house training from the employer
  • Functional Skills in maths and English training, if applicable. 

What is the expected career progression after this apprenticeship?

Full-time position within the role.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Initiative, Patience


GCSE or equivalent English (Grade 4) Desired
GCSE or equivalent Maths (Grade 4) Desired

About the employer

Mistral House is a modern serviced business centre with superb facilities.


Mistral House





NE28 9NX

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Training provider



Dia J

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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