RESALES APPRENTICE PRINCIPLE ESTATE SERVICES LIMITED

We are seeking a motivated and proactive team player to join our team where you will play a key role in the delivery of professional management and excellent customer service to support the management of our property portfolio. You will work in our busy resales department, assisting customers selling their homes, dealing with customer queries.

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Closing date: 29 Sep 2023

Apprenticeship summary

  • Annual wage

    £10,296.00

    Performance reviews and annual appraisal to review possible wage increments.

  • Working week

    Monday to Friday 9am to 5.30am with 1 hour lunch

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    02 Oct 2023

  • Date posted

    21 Mar 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000147126

  • Positions

    1 available

What will the apprentice be doing?

MAIN RESPONSIBILITIES

  • Preparing sales packs
  • Receipting notice of transfers
  • Responding to initial sale queries
  • Dealing with everyday customer queries
  • Responding to low-level queries such as providing documents which may have been omitted from the original pack or not available at the time of sending, providing statements of account
  • Taking initial calls related to (re)sales
  • Attend and contribute to team, department and business meetings
  • Contribute to business-wide initiatives as required
  • Any other duties commensurate with the nature of the post. This is not exhaustive and will be reviewed periodically when adjustments may be made

What training will the apprentice take and what qualification will the apprentice get at the end?

The apprentice will receive sector-specific and job-specific training and must have an open approach to learning. Level 2 qualification.

Training will take place on the job at Principle Estates, and off the job with the training provider Protocol. Protocol is situated just a short walk from our Birmingham office.

Apprenticeship training will take place one day per week.

Qualification: Customer Service Practitioner Level 2.

What is the expected career progression after this apprenticeship?

Full time employment working as a Property Administrator.

Potential to train to become a Property Manager. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative

Qualifications

GCSE or equivalent 3 GCSEs including maths and English (Grade A-C or 4-9) Essential

About the employer

Principle Estate Management manages residential properties owned by its clients across the UK, being a customer focused managing agent providing a transparent property management service to the highest standard.

Employer

PRINCIPLE ESTATE SERVICES LIMITED

Address

137 Newhall Street

Birmingham

B3 1SF

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Training

Training provider

TRANSWORLD PUBLICATIONS SERVICES LIMITED

Contact

Mel Judd

mjudd@protocolgroup.co.uk

01212362634

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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