Customer Services Advisor Apprenticeship UNISURGE INTERNATIONAL LIMITED

Established in 1988, Unisurge is a trusted manufacturer and supplier of custom procedure packs, dressing packs, medical disposable and theatre products for health care professionals. There is an opportunity for an apprentice to join the team. Gain your level 2 Customer service practitioner apprenticeship standard.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 08 Jan 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday, 9am - 5pm.

    Total hours per week: 40

  • Expected duration

    12 Months

  • Possible start date

    15 Jan 2024

  • Date posted

    22 Mar 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Broad Function:

  • To provide a professional, efficient and welcoming experience, ensuring exceptional customer-focused standards are delivered at all times. 
  • To provide efficient and accurate administration support and respond to product or service enquiries.

Key responsibilities and accountabilities:

  • Deal with all telephone enquiries in a prompt and efficient manner.
  • Inputting and processing orders.
  • Liaise with Contracts, Production and Warehouse departments to ensure all orders that are manufactured and delivered meet customers’ requirements. Advising Customer Services Supervisor, Territory Manager of any issues.
  • Ensure back-order reports are run daily and dealt with.
  • Liaise with customers regarding all price discrepancies.
  • Assist with queries from Accounts department
  • Contact the transport department regarding shipment information.
  • Co-ordinate slow moving stock.
  • Manage all standing orders, existing and expiring.
  • Liaise with external sales team.
  • Log any complaints or returns in 24 hours.
  • Dealing with all matters with the exception of ‘quality’ issues – providing all information about complaints relating to quality with the QC Manager.
  • To deliver services effectively, a degree of flexibility is needed, and the post holder may be required to perform work not specifically referred to above.

Principal Relationships:

  • Accountable to – Customer Services Supervisor
  • Responsible for – Ensuring a comprehensive customer service experience
  • Internal - Works closely with groups in our own department and across all functions in ensuring projects and continuous improvement activities are well thought out and delivered on time.
  • External – Maintains external contacts as necessary.

The training you will be getting

  • The learner will be studying the Customer Service Practitioner Level 2 Apprenticeship Standard qualification.
  • Functional skills will be studied if equivalent qualifications are not held.

What to expect at the end of your apprenticeship

If the are successful with the apprenticeship program and meet the expectations of the department, we are happy to offer them a permanent contract.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Team working


GCSE or equivalent Maths and English (Grade 4-9) Essential

Things to consider

The learner must be organised and able to work in a fast-paced environment.

About the employer

Established in 1988, Unisurge is a trusted manufacturer and supplier of custom procedure packs, dressing packs, medical disposable and theatre products for health care professionals.  Unisurge also offers a broad range of sterile drapes, gowns and supplementary operating theatre products. The contents of each of our packs have been practitioner specified to meet the requirements of all modern surgical procedures. One of the largest custom built Ethylene Oxide sterilisation chambers in Europe gives Unisurge the ability to deliver unrivalled sterility for all our products ensuring a reduction in site infections and fluid contamination for the patients and medical staff that we are proud to serve. Technology and innovation is at the heart of everything in the business with rigorous recycling and sustainability practices and one of the largest solar electric provisions in the county. Linked to a significant investment in Information Technology, we provide a proven and trusted distribution network. Unisurge also maintains its own fleet of delivery vehicles and is able to guarantee that sterile packs arrive at their destination on time and in optimum condition. Surgical teams can be confident that all the necessary components for a procedure will be supplied, to their specification, in a sterile pack, ready for immediate use.




Unisurge International Ltd, Unit 1, Formula Drive



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 08 Jan 2024