Customer Services Advisor Apprenticeship UNISURGE INTERNATIONAL LIMITED
Established in 1988, Unisurge is a trusted manufacturer and supplier of custom procedure packs, dressing packs, medical disposable and theatre products for health care professionals. There is an opportunity for an apprentice to join the team. Gain your level 2 Customer service practitioner apprenticeship standard.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 20 Jul 2023
Apprenticeship summary
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Annual wage
£13,318.00
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Working week
Monday - Friday, 9am - 5pm.
Total hours per week: 40
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Expected duration
12 Months
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Possible start date
31 Jul 2023
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Date posted
22 Mar 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000146473
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Positions
1 available
What will the apprentice be doing?
Broad Function:
- To provide a professional, efficient and welcoming experience, ensuring exceptional customer-focused standards are delivered at all times.
- To provide efficient and accurate administration support and respond to product or service enquiries.
Key responsibilities and accountabilities:
- Deal with all telephone enquiries in a prompt and efficient manner.
- Inputting and processing orders.
- Liaise with Contracts, Production and Warehouse departments to ensure all orders that are manufactured and delivered meet customers’ requirements. Advising Customer Services Supervisor, Territory Manager of any issues.
- Ensure back-order reports are run daily and dealt with.
- Liaise with customers regarding all price discrepancies.
- Assist with queries from Accounts department
- Contact the transport department regarding shipment information.
- Co-ordinate slow moving stock.
- Manage all standing orders, existing and expiring.
- Liaise with external sales team.
- Log any complaints or returns in 24 hours.
- Dealing with all matters with the exception of ‘quality’ issues – providing all information about complaints relating to quality with the QC Manager.
- To deliver services effectively, a degree of flexibility is needed, and the post holder may be required to perform work not specifically referred to above.
Principal Relationships:
- Accountable to – Customer Services Supervisor
- Responsible for – Ensuring a comprehensive customer service experience
- Internal - Works closely with groups in our own department and across all functions in ensuring projects and continuous improvement activities are well thought out and delivered on time.
- External – Maintains external contacts as necessary.
What training will the apprentice take and what qualification will the apprentice get at the end?
- The learner will be studying the Customer Service Practitioner Level 2 Apprenticeship Standard qualification.
- Functional skills will be studied if equivalent qualifications are not held.
What is the expected career progression after this apprenticeship?
If the are successful with the apprenticeship program and meet the expectations of the department, we are happy to offer them a permanent contract.
Requirements and prospects
Desired skills and personal qualities
Qualifications
Things to consider
About the employer
Employer
UNISURGE INTERNATIONAL LIMITED
Address
Unisurge International Ltd, Unit 1, Formula Drive
Newmarket
CB8 0BF
Training
Training provider
WEST SUFFOLK COLLEGE
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Employer's Application Instructions
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 20 Jul 2023