Customer Services Apprentice UK WASTE SOLUTIONS LTD
Do you want a career in an organisation that empowers you to be your best? We’re looking for a customer services apprentice to join the Novati family. You’ll get to work, learn and earn within an industry which is developing each day and will give you the support and career development opportunities. The role includes composing and responding to emails, resolving customer and contractor issues and entering data on to our bespoke in-house systems.
Closing date: 31 Oct 2023
Apprenticeship summary
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Annual wage
£10,982.40
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Working week
Monday to Friday, 08:00 - 16:30 / 08:30 - 17:00.
Total hours per week: 40
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Expected duration
12 Months
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Possible start date
09 Nov 2023
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Date posted
17 Mar 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000146416
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Positions
2 available
What will the apprentice be doing?
Duties will include:
• Making and taking inbound & outbound telephone calls
• Composing and responding to emails
• Resolving customer and contractor issues
• Entering data on to our bespoke in-house systems
What training will the apprentice take and what qualification will the apprentice get at the end?
Level 2 Customer Service Practitioner apprenticeship standard, including Functional Skills if required.
This is a work based programme which means that all of your learning will take place on the site of your employment and within your contracted working hours.
You will work with expert assessors to develop new knowledge, skills and behaviours within the profession.
You will experience a blended learning model.
You will gather learning evidence, journals and off-the-job records using your e-portfolio.
At the end of the planned learning period, it will be agreed that you are ready to enter 'Gateway' and for your End Point Assessment to be arranged.
What is the expected career progression after this apprenticeship?
Full time employment.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade 9-4 / A*-C) Desired
About the employer
Employer
UK WASTE SOLUTIONS LTD
Address
ALEXANDER HOUSE
CAFFERATA WAY
NEWARK
NG24 2TN
Training
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
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