Customer Services Apprentice UK WASTE SOLUTIONS LTD

Do you want a career in an organisation that empowers you to be your best? We’re looking for a customer services apprentice to join the Novati family. You’ll get to work, learn and earn within an industry which is developing each day and will give you the support and career development opportunities. The role includes composing and responding to emails, resolving customer and contractor issues and entering data on to our bespoke in-house systems.

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Closing date: 31 Oct 2023

Apprenticeship summary

  • Annual wage

    £10,982.40

  • Working week

    Monday to Friday, 08:00 - 16:30 / 08:30 - 17:00.

    Total hours per week: 40

  • Expected duration

    12 Months

  • Possible start date

    09 Nov 2023

  • Date posted

    17 Mar 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000146416

  • Positions

    2 available

What will the apprentice be doing?

Duties will include:

• Making and taking inbound & outbound telephone calls
• Composing and responding to emails
• Resolving customer and contractor issues
• Entering data on to our bespoke in-house systems

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner apprenticeship standard, including Functional Skills if required.

This is a work based programme which means that all of your learning will take place on the site of your employment and within your contracted working hours.

You will work with expert assessors to develop new knowledge, skills and behaviours within the profession.

You will experience a blended learning model.

You will gather learning evidence, journals and off-the-job records using your e-portfolio.

At the end of the planned learning period, it will be agreed that you are ready to enter 'Gateway' and for your End Point Assessment to be arranged.

What is the expected career progression after this apprenticeship?

Full time employment.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Logical, Team working, Initiative, Patience, Passionate and enthusiastic

Qualifications

GCSE or equivalent English (Grade 9-4 / A*-C) Desired
GCSE or equivalent Maths (Grade 9-4 / A*-C) Desired

About the employer

Our determination and our Vision is to be the Number 1 Waste Management Broker in the UK. We will deliver this through setting ourselves apart from our competitors and being the waste management company of choice. Our people are the key to our success, you drive our success by making a difference, innovating and putting our customers at the heart of everything we do. Our office newly refurbished offices in Newark is the perfect place for you to start your career.

Employer

UK WASTE SOLUTIONS LTD

Address

ALEXANDER HOUSE

CAFFERATA WAY

NEWARK

NG24 2TN

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Training

Training provider

WEST NOTTINGHAMSHIRE COLLEGE

Contact

Leoni Nath

leoni.nath@wnc.ac.uk

01623 900469

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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