Ford Customer Service Parts Advisor Apprenticeship -Essex R.T.RATE LIMITED

Working in an approved office environment, an exciting opportunity for an apprentice to work alongside fully qualified parts advisors to be fully trained in sourcing and supplying parts for light vehicles. This is an excellent opportunity for a smart, ambitious and self-motivated individual to join a friendly environment.

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Closing date: 30 Nov 2023

Apprenticeship summary

  • Annual wage

    £11,000.00

  • Working week

    Monday - Friday, 9.00am - 5.00pm. May include some Saturday's. Breaks to be confirmed.

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    01 Dec 2023

  • Date posted

    13 Sep 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000146217

  • Positions

    1 available

What you will do in your working day

An exciting opportunity that offers a varied workload the apprentice will develop skills in a number of areas, including:

  • Safe storage of parts
  • Handling, storing, and receiving stock
  • Processing payments
  • Following company procedures
  • Identifying, sourcing, and ordering parts
  • Monitoring and solving customer problems/enquiries and processing customer’s orders

The Parts Advisor Apprentice will be working with both customers and workshop staff, over the phone and face to face, using computerised stock management systems and parts identification programme ECAT.

A Parts Advisor Apprentice will support the dealership, improve sales, and provide excellent customer service.

The training you will be getting

Customer Service Practitioner Level 2 Apprenticeship Standard:

  • Apprentices will be working and will be trained within the dealership and a Skills Coach will make contact at least every 28 days as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course

An apprentice’s training includes:

  • Industry recognised Level 2 Customer Service Practitioner Standard qualification
  • Functional Skills in maths and English (if required)

What to expect at the end of your apprenticeship

A potential full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership. Future prospects are endless. By having a highly regarded set of skills, apprentices can go on to develop their career within any other areas of commerce they may be interested in.

Requirements and prospects

Desired skills and personal qualities

No skills required, Full training will be provided

Qualifications

GCSE or equivalent English and Maths (Grade 4/C or above) Desired

About the employer

Following the end of the Second World War in 1946, Richard Thomas Rate – better known as Tommy – came home to his family and began to build the business that would later become Rates Ford. The industry in the UK was booming, and the grand opening of a new commercial Airport, then known as London Airport (later Heathrow), required a vast amount of work. Tommy saw the opportunity and purchased a lorry to transport cement from nearby Wouldham Cement Works to the new airport. This quickly turned into three lorries which were parked outside Tommy’s house (when they weren’t working day and night to keep up with the vast amount of cement required to build the airport and runways).

Employer

R.T.RATE LIMITED

Address

Hogg Lane Service Station Hogg Lane

Grays

Essex

RM17 5QL

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Training

Training provider

SKILLNET LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Hannah Edwards

hannah.edwards@skillnet.org.uk

01923216165

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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