Apprentice Customer Service and Branch Assistant Kent Bearings

A fantastic opportunity to gain excellent customer service skills within the engineering sector. Your role will include general stores and office duties, including serving on our trade counter and providing a great customer experience. You will be providing professional, efficient support to the team on the trade counter, stores and in the office.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 26 Oct 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday – Friday. 8.30am – 5.00pm. 1 hour unpaid lunch break.

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    30 Oct 2023

  • Date posted

    14 Mar 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

An ideal position for an outgoing person who enjoys helping people.

We are looking for someone to support our team with customer enquiries. Some of the duties will include:

  • Serving on trade counter   
  • Checking in goods                                                            
  • Getting deliveries up                                                      
  • Keeping stores tidy                                                            
  • Loading delivery van   
  • Stock checking                                                                     
  • Answering phones                                                        
  • Phoning suppliers                                                
  • Using purpose-built computer                                                                                     
  • Keeping office tidy

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Practitioner L2.
  • 20% paid time during working hours is given to complete training, referred to as “Off the Job Training”.
  • On the job training with the employer whilst working towards the Apprenticeship Standard. 
  • Regular work-based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.
  • Functional Skills in maths and English, if required.

What is the expected career progression after this apprenticeship?

  • Potential for full time employment for the right candidate.
  • There are opportunities to progress from a Level 2 to a Level 3 qualification 
  • Many employers retain apprentices in full/part time positions
  • The Qualifications you gain can also help you to get into higher education or other employment 
  • Being an apprentice gives you the opportunity to gain a recognised qualification and developing professional skills whilst earning a salary, inside some of Kent’s best companies.
  • Once the Apprenticeship has been achieved you will have the skills, abilities and experience to update and enhance your CV, to make it attractive to potential employers.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Number skills, Logical, Team working, Initiative, Non judgemental, Patience, Be able to follow instruction, Work in a timely manner, Good timekeeping, Able to follow instruction, Respect customers, Positive attitude, Enthusiastic, Well presented


GCSE or equivalent English (Grade A*- C or 9 - 4) Essential
GCSE or equivalent Maths (Grade A* - C or 9 - 4) Essential

Things to consider

INTERVIEW - We will be interviewing candidates who meet the criteria as they apply and will recruit after a successful interview which may be before the closing date. Reality Check - You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst awaiting for your first wages to be paid. Travel Information - There are bus stops on our estate with regular bus service. Provision for bicycles on secure indoors bike racks. On-site parking available.

About the employer

Kent Bearings is a Bearings & Power Transmission distributor, supplying a whole range of industrial engineering products & services to trade and retail customers. We are a tight knit company and work across 3 depots and an Engineering workshop. As each depot has a Trade Counter with their own delivery vans & drivers, there are excellent prospects for advancement.


Kent Bearings





TN24 0TD

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Training provider



Kent Training and Apprenticeships Business Support Team


0800 731 4297

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This employer has requested all applicants to apply through Kent Training and Apprenticeships online application system – Therefore, to apply for this position, please click on the link below and follow the online instructions.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 26 Oct 2023