Customer Service Administration Apprentice EVOBUS (UK) LIMITED

While working on our Service Reception you will be part of the Workshop team, which is the biggest department within the company. You will have the opportunity to gain valuable work experience and study towards a Level 3 Customer Service Specialist qualification at the Mercedes-Benz Apprentice Academy.

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Closing date: 30 Jun 2023

Apprenticeship summary

  • Annual wage

    £15,189.72

    The starting salary will be based on National Minimum Wage for your age but this will increase over the duration of the apprenticeship. A salary of £15,189.72 is based on National Minimum Wage for age 18-20 and this is the minimum we pay.

  • Working week

    You will 39 hours per week (including study time), Monday to Friday. A normal working day is 8.30am - 5.00pm

    Total hours per week: 39

  • Expected duration

    24 Months

  • Possible start date

    01 Aug 2023

  • Date posted

    14 Mar 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000143158

  • Positions

    1 available

What will the apprentice be doing?

The role will include:

  • Welcoming customers and visitors to the service area.
  • Logging customer requirements in the system.
  • Contacting customers on the telephone to provide updates on the progress of their vehicle.
  • Supporting the Service Team Leader with day-to-day tasks.
  • Inputting data to raise jobcards, such as vehicle information and the repairs to be carried out.
  • Organising third-party contractors and booking MOT tests.
  • Recording information in a spreadsheet relating to parts warranty claims.
  • Other administration tasks as required.

What training will the apprentice take and what qualification will the apprentice get at the end?

The training will take place on block release at the Mercedes-Benz Apprentice Academy in Milton Keynes. You will study towards a level 3 Customer Service Specialist qualification.

What is the expected career progression after this apprenticeship?

Following completion of the qualification you will have the opportunity to enter a 1 year improver year during which time you will continue to expand your experience. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working, Initiative

Qualifications

GCSE or equivalent English (Grade 5/C) Essential
GCSE or equivalent Maths (Grade 5/C) Essential

About the employer

EvoBus UK is part of Daimler Truck. We are one of the world's largest commercial vehicle manufacturers, with over 40 production sites around the globe and more than 100,000 employees. Home to four bus and coach brands, EvoBus (UK) Ltd is responsible for the sale of Mercedes-Benz and Setra vehicles backed by our service brand, OMNIplus and our used vehicle sales brand known as BusStore.

Employer

EVOBUS (UK) LIMITED

Address

Ashcroft Way

Cross Point Business Park

Coventry

CV2 2TU

Contact

Claire Price

claire.price@daimlertruck.com

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Training

Training provider

MERCEDES-BENZ CARS UK LIMITED

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Before you apply

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