Membership Customer Support Apprentice NMTF LTD

Are you wanting to kickstart your career within a customer service role? NMTF are the only national organisation representing market traders, street traders, events retailers and mobile caterers. They are looking for an apprentice to join their memberships team, duties will include telephone work and dealing with customer enquiries via email!

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Closing date: 30 Jun 2023

Apprenticeship summary

  • Annual wage

    £10,296.00

  • Working week

    Monday to Friday, 9am-5pm

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    03 Jul 2023

  • Date posted

    09 Mar 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000142336

  • Positions

    2 available

What will the apprentice be doing?

  • Dealing with incoming telephone enquiries from current and potential new members
  • Telephone exit interviews with lapsed members
  • Dealing with membership renewals and processing payments
  • Dealing with customer email enquiries
  • There will also be a requirement for basic administration duties to be completed, such as filing, faxing and photocopying
  • Copy typing
  • Postal duties – distribution and franking of post
  • Data input
  • Collating information and problem solving

What training will the apprentice take and what qualification will the apprentice get at the end?

Upon successful completion of the apprenticeship, you will gain a Customer Service Practitioner Standard. Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level. On successful completion of Level 2, you can move on to study Level 3 apprenticeships, such as Customer Service Specialist and Business Administrator Apprenticeship.

If required, you will undertake Functional Skills in English and maths at level 2.

Training will take place remotely via Teams, with sessions taking place one day every fortnight. Your dedicated tutor will also visit you in the workplace every 8 to 12 weeks.

What is the expected career progression after this apprenticeship?

Progression within the company and onto a level 3 apprenticeship is a possibility for the right candidate.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Team working

Qualifications

GCSE or equivalent English (Grade 4/C) Desired
GCSE or equivalent Maths (Grade 4/C) Desired

About the employer

The National Market Traders' Federation was founded in 1899 by a group of South Yorkshire market traders who felt there was a need for an organisation to represent their collective interests. Since then, the NMTF has grown by leaps and bounds. NMTF are based in Hoyland and are a small, friendly team!

Employer

NMTF LTD

Address

HAWSHAW LANE

HOYLAND

BARNSLEY

S74 0HA

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Training

Training provider

NATIONAL BUSINESS COLLEGE LIMITED

Contact

Sophie Hirst

sophie@nationalbusinesscollege.co.uk

01484430433

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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