IT Help Desk Level 3 Apprentice IT Outcomes LTD

You'll work closely with a great team of fun but focused, like-minded IT technician’s colleagues. Get to grow your skills and experiment with new tools, techniques and technologies on a wide variety of projects. You'll be a key member of our team at the forefront of our technical support lines.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 14 Apr 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Days and shifts to be confirmed.

    Total hours per week: 35

  • Expected duration

    16 Months

  • Possible start date

    28 Apr 2023

  • Date posted

    07 Mar 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Provide 1st line support to technical customer queries via phone, email and face-to-face contact.
  • Monitor, investigate, and resolve issues where possible.
  • Help onboard new clients Cyber Services.
  • Ensure all incidents are recorded in the appropriate management systems.
  • Provide clear updates on progress to both the business and our clients.
  • Assist internal users with desktop support.
  • Create and enhance support documentation where necessary.
  • Work with the infrastructure and development teams to make systems improvements and deploy applications and services.
  • Automate the operation of everyday tasks and requests.
  • Provide support for a growing number of applications.
  • Work with other areas of the business to support client requirements.
  • Help build the team to support the business further.
  • Investigate new ways of working and suggest ideas for growing the company and improving customer service.

What training will the apprentice take and what qualification will the apprentice get at the end?

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

What is the expected career progression after this apprenticeship?

There is potentially for a full-time position, if the apprenticeship is completed successfully.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills


GCSE or equivalent 3 of any subject (Grade 4+ (A* - C)) Essential
GCSE or equivalent Maths & English (Grade 3+ (D or above)) Essential

Things to consider

Important information: QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

About the employer

IT Outcomes is a leading IT support and managed service provider. With over 10 years of operational expertise, we’re the trusted partner to organisations across London and the South East.  We are super busy at the moment, taking on lots of new customers and growing the business even more over the next few years. That means we’re looking for some more superstars to come and work on our Service Desk and support our lovely customers.


IT Outcomes LTD


Unit 4, Chestfield Business Park

Thanet Way



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Training provider


Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 14 Apr 2023