Customer Support Assistant Apprentice M W (POLYMER PRODUCTS) LTD

The ideal candidate will have attention to detail, with an excellent aptitude for customer service skills. Confident in their ability to build rapport with a variety of audiences both virtually and face-to-face, with the ability to support a varied workload and conflicting deadlines and good attention to detail.

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Closing date: 06 Apr 2023

Apprenticeship summary

  • Annual wage

    £11,596.52

  • Working week

    Monday – Thursday: 8:30am – 5:00pm, Friday: 8:30am – 3:45pm with 30 minutes lunch every day.

    Total hours per week: 38.45

  • Expected duration

    12 Months

  • Possible start date

    07 Apr 2023

  • Date posted

    07 Mar 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000141497

  • Positions

    1 available

What will the apprentice be doing?

The role will be varied, covering a whole spectrum of activities from general customer service and administrative support, research, events, social media, client development and many, many more.

Driving licence and own transport are beneficial/ideal due to our location, bus routes are not always reliable in the area we are located.

Specific tasks and training will include (but are not limited to)

  • General administration and office support duties.
  • Reception duties - greeting customers / phone calls / emails.
  • Responding to customer enquiries
  • Sales order and purchase order processing on sage
  • Generation of reports to support finance
  • Production administration, stock data, and labelling.
  • Crafting personalised communications
  • Supporting social media engagement
  • Reaching out to b2b prospects by email, LinkedIn and other digital channels
  • Ensure accurate recording of sales and business activity through Saleforce
  • Keep on top of market conditions and developments that may represent growth opportunities and/or requirements to maintain and strengthen MW Polymers position
  • Carry out ad-hoc duties or projects as may be required for business purposes

What training will the apprentice take and what qualification will the apprentice get at the end?

In addition to gaining practical experience in the role, you will also attain an NVQ Level 2 Customer Service which will help start your career and give you an insight into the businesses processes and procedures. Our training is all complete remotely via teams with a development coach who will be available for support 24/7. You receive 20% off the job training during this Apprenticeship which is included in your weekly working hours.

What is the expected career progression after this apprenticeship?

  • Permanent position in customer service/ admin role
  • Progression routes within the business

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Logical, Team working, Initiative

Qualifications

GCSE or equivalent Maths & English (Grade Grade D/3 or above) Desired

Things to consider

Company Benefits: On-site parking, Large and purpose-built facilities, Company Pension Scheme, Early Friday finish, 22 days holiday per year plus statutory bank holidays, Working with passionate, friendly, and fun people

About the employer

MW Polymers is a market leader in industrial sealants, coatings, and adhesives. A family-owned business with an excellent reputation, we work with a wide range of customers in sectors including gas and water. We have been in business for over 40 years and continue to adapt to our customer’s needs, investing in research & development to ensure we remain at the forefront of this rapidly growing market.

Employer

M W (POLYMER PRODUCTS) LTD

Address

THE SIDINGS

DUFFIELD ROAD INDUSTRIAL ESTATE

LITTLE EATON

DE21 5EG

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Training

Training provider

DERBY BUSINESS COLLEGE LIMITED

Contact

Catherine Allman

cat@dbc-training.co.uk

07508821784

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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