Customer Service Assistant Apprentice GB Vehicle Leasing

An immediate start to work with a small and friendly team. The role includes processing documents for pay-out, customer queries and complaint resolution throughout the lifetime of the contract including settlement requests and collections and generating contracts.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 Oct 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday 9.00am - 5.00pm

    Total hours per week: 35.0

  • Expected duration

    16 Months

  • Possible start date

    13 Nov 2023

  • Date posted

    07 Mar 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Answering calls, taking messages and responding to customer queries via email
  • Working closely with the sales team
  • Liaising with credit control as and when needed
  • Ordering and progressing new vehicle orders
  • Submitting finance proposals
  • Generating contracts
  • Arranging deliveries
  • Raising invoices
  • Processing documents for pay-out
  • Customer queries and complaint resolution throughout the lifetime of the contact including settlement requests and collections
  • Any other general administrative duties as required

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Practitioner level 2 apprenticeship standard
  • College attendance is required one day a month

What is the expected career progression after this apprenticeship?

There will be an opportunity for permanent employment and career progression on successful completion of the apprenticeship. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, Physical fitness


GCSE or equivalent English (Grade C/4 or above) Essential
GCSE or equivalent Maths (Grade C/4 or above) Essential

Things to consider

To be educated to A-level standard or equivalent

About the employer

GB Vehicle Leasing is quickly becoming the fastest growing leasing broker and we believe our company’s success is predominantly due to the outstanding customer service we provide. We provide our services Nationwide dealing with both Business and Consumer clients. This is a personal service and we like to build relationships over the phone and face to face • Established in 2005 we have developed long-standing relationships with all leading manufacturers and work with the biggest vehicle leasing funders in the UK including Leaseplan, Lex AutoLease, ALD Automotive, Arval, Santander and Novuna Capital • We pride ourselves on our customer satisfaction and have achieved an 'Excellent' 5 Star rating on independent site Trustpilot. • Our highly trained staff are dedicated to ensuring leasing a vehicle is as simple and straightforward as possible for our customers. • We are authorised and regulated by the Financial Conduct Authority (FRN660674), members of the BVRLA and Leasing Broker Federation.


GB Vehicle Leasing






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Training provider


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

Please click on the link below. Complete the form at the bottom of the vacancy with your details and attach a copy of your CV. A member of the Bury College apprenticeship team will then be in touch regarding your application.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 Oct 2023