Business Administration Apprentice M J M DATA CAPTURE LTD

An exciting opportunity has arisen for a talented and enthusiastic individual to join a Mobile Computing and Warehouse Management Solutions specialist in Northampton. The company is looking for a Business Administrator to help the company grow and help deliver a fantastic overall experience to customers, by delivering an excellent professional level of support and customer service both on the phone and when customers are experiencing problems.

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Closing date: 21 Apr 2023

Apprenticeship summary

  • Annual wage

    £10,296.00

    This is a fantastic career opportunity on offer with a fast-growing company who are able to offer real career progression and training as well as a fantastic working culture.

  • Working week

    Monday-Thursday 9am-5pm, (with 1 hour for lunch) Friday 9am-5pm (with 30 minutes for lunch)

    Total hours per week: 37.5

  • Expected duration

    21 Months

  • Possible start date

    24 Apr 2023

  • Date posted

    06 Mar 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000140930

  • Positions

    1 available

What will the apprentice be doing?

This is a fantastic career opportunity on offer with a fast growing company who are able to offer real career progression and training as well as a fantastic working culture, the ideal candidate will be a dynamic and flexible self-starter with excellent organisational and time-management skills.

Brief Role Outline

An exciting opportunity has arisen for a talented and enthusiastic individual to join a Mobile Computing and Warehouse Management Solutions specialist in Northampton.

·         Answer the phone – be the First Line Support in the Northampton office.

·         Log helpdesk calls and inform customer – when customers call up/email, must log a call for any issue they may have for the support team to access.

·         Liaising with customers – help the Support Team Leader & Projects Manager with project plans, booking site days, scheduling support technicians to visit, updating documents.

·         Create, maintain, and update site visit documentation, making sure it is filed in the relevant customer files.

·         Make sure all paperwork is returned to you by the engineer.

·         Add equipment on the CRM system to customer accounts.

·         Booking accommodation and travel for Support team

·         Help maintain stock.

·         Handle repairs

·         Post office, deposit cheques, barcode ID cards, demo packs

·         Check CDEV’s for quotes. Create quotes.

·         Create Sales orders.

·         Create Purchase orders.

·         Send repeat invoices and file them.

·         Send weekly statements.

·         Send remits.

·         Follow up quotes & update sales manager.

·         Create and send certificates.

·         Send questionnaires.

·         Record and scan receipts/petty cash/expenses

·         Maintaining equipment list

·         Print of reports, forward orders etc

·         Order equipment for customers, send sample labels.

·         Check documents i.e specs for spelling, format, sentence structures and punctuation.

·         Maintaining and updating customer contact info

·         Other duties within the department as required.

 

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Business Administrator Level 3 Standard
  • End Point Assessment
  • On The Job Training

What is the expected career progression after this apprenticeship?

This is a fantastic career opportunity on offer with a fast-growing company who are able to offer real career progression and training as well as a fantastic working culture, the ideal candidate will be a dynamic and flexible self-starter with excellent organisational and time-management skills.

 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills, Team working, Bright, Proactive, Strong work ethics, Desire to work in IT industry, Professional outlook, Capable of learning new things, Time management

Qualifications

GCSE or equivalent English (Grade 9-4 (A*-C)) Essential
GCSE or equivalent Mathematics (Grade 9-4 (A*-C)) Essential
Other How a warehouse operates (Grade general understanding) Essential
Other Use of Microsoft Office and Outlook (Grade Basic Knowledge) Essential

About the employer

Company Profile Our client is a specialist in Mobile Computing, Data Capture and Warehouse Management. Combining their customisable software with the highest quality hardware and using barcodes as a language, they are providing cost effective and work efficient packages for effective Warehouse Management. Established in 1982, they have continuously pushed the boundaries to develop a solution and expand their product range - whilst maintaining a leading edge in technology for data collection and management.

Employer

M J M DATA CAPTURE LTD

Address

SUITE 32

BURLINGTON HOUSE

369 WELLINGBOROUGH ROAD

NN1 4EU

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Training

Training provider

INTEC BUSINESS COLLEGES LIMITED

Contact

Linsay Jones

linsay.jones@intecbusinesscolleges.co.uk

01788 514 276

Apprenticeship standard

Business administrator

Level 3 (A level)

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