IT Support Apprentice (Dolphin IT Solutions) DOLPHIN IT SOLUTIONS (UK) LTD

Dolphin IT Solutions Ltd is looking to recruit a new member to our helpdesk support team. The role will be for an IT Technical Support Officer who will be tasked with offering 1st line support for our growing list of support clients. The apprentice will earn a Level 3 Information Communications Technician qualification at the end of the apprenticeship.

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Closing date: 03 Apr 2023

Apprenticeship summary

  • Annual wage


    Salary £14,000 - £16,000

  • Working week

    Monday to Friday, exact shifts to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    10 Apr 2023

  • Date posted

    06 Mar 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Keep computer systems running smoothly and ensure users get the maximum benefit from them
  • Install and configure computer hardware operating systems and applications
  • Monitor and maintain computer systems and networks
  • Talk clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults
  • Provide support, including procedural documentation and relevant reports
  • Follow diagrams and written instructions to repair a fault or set up a system
  • Support the roll-out of new applications
  • Set up new users' accounts and profiles and deal with password issues
  • Respond within agreed time limits to call-outs
  • Work continuously on a task until completion or referral to third parties, if appropriate

What training will the apprentice take and what qualification will the apprentice get at the end?

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage
  • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components
  • Prioritise systems support tasks and monitor and maintaining system performance
  • Maintain regulatory, legal and professional standards
  • Support the information systems needs for your business

The off-the-job training will be delivered by Estio training limited.

  • Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team
  • Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace
  • Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience

What is the expected career progression after this apprenticeship?

  • The role offers a permanent role upon completion of the apprenticeship, depending on performance

Requirements and prospects

Desired skills and personal qualities

Good personable skills, Excellent communication skills, Microsoft Office applications, Good timekeeper, Prioritise tasks efficiently, Good team player, Able to work well unsupervised


GCSE or equivalent English (Grade A*-C/9-4 or equivalent) Essential
GCSE or equivalent maths (Grade A*-C/9-4 or equivalent) Essential

Things to consider

Other skills and experience gained from previous employment in a similar role. A strong focus on quality assurance. Flexible and adaptable to change.

About the employer

Dolphin IT Solutions is a small digital consultancy that helps businesses of all sizes across many sectors. Our services and expertise has remained quite consistent over the last eight years in terms of what we offer. We are very much focused on the Microsoft platform with Microsoft 365, SharePoint, Azure, as well as the WEBCON BPS low code solution platform.




Austen House

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Training provider



Zakiyah Arif


Apprenticeship standard

Information communications technician

Level 3 (A level)

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