Service Advisor Apprentice TRENTON (HULL) LIMITED

This is an outstanding opportunity for someone who is keen and motivated to learn and progress and in fulfilling career in a well-recognised company that prides itself on customer service. You will be supported with excellent training throughout the apprenticeship. You will deal with routine enquiries and visitors face to face and over the phone.

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Closing date: 24 Mar 2023

Apprenticeship summary

  • Annual wage

    £11,440.00

    Pay reviewed regularly.

  • Working week

    Monday - Friday 8.30am - 5:00pm.

    Total hours per week: 40.0

  • Expected duration

    12 Months

  • Possible start date

    27 Mar 2023

  • Date posted

    05 Mar 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000140558

  • Positions

    1 available

What will the apprentice be doing?

The main responsibilities are:

  • To deal with routine enquiries and visitors face to face and over the phone
  • To work under the instruction of the line manager to develop an understanding of the service area and job role
  • Invoicing customers
  • Filing of sensitive information
    Speaking with customers in regard to servicing and MOT's that are due
  • To use the CRM systems to ensure efficiency and professionalism when booking services in
  • Responding to emails customers and suppliers
  • Being the first point of contact when customers come in to the showroom

What training will the apprentice take and what qualification will the apprentice get at the end?

Hull College will deliver the Level 2 Customer Service Practitioner apprenticeship standard.

Plus Functional Skills in maths and English if required.

What is the expected career progression after this apprenticeship?

On successful completion of the apprenticeship there will be the opportunity to progress on to the Customer Service Specialist Level 3 and a full-time position available for the right candidate to grow within the organisation.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Team working, Initiative

Qualifications

GCSE or equivalent Maths and English (Grade C/4 or above or equivalent) Desired

About the employer

As a leading Nissan dealer in Grimsby, we at Trenton Nissan are pleased to provide motorists throughout East Yorkshire and North East Lincolnshire with a fantastic line-up of new and used Nissan vehicles, as well as comprehensive aftersales services.

Employer

TRENTON (HULL) LIMITED

Address

Trenton Nissan Grimsby

Hewitts Business Park,

Altyre Way,

DN36 4RJ

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Training

Training provider

HULL COLLEGE

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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