Babington are looking for an apprentice to join the team based in Derby. Your role will be within the apprenticeships administration department and you will complete a customer service practitioner level 2. A great opportunity to develop compliance knowledge, business communication skills and gain experience in an office environment.

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Closing date: 31 Mar 2023

Apprenticeship summary

  • Annual wage


  • Working week

    08:30-5:00pm Monday to Friday.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    03 Apr 2023

  • Date posted

    07 Mar 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

As an apprentice your duties will include:

  • Registering learners for their qualifications to deadlines.
  • Processing changes of information of our learners on programme and updating systems accordingly.
  • Processing Employer Insurance and Health and Safety records for employers Babington work with.
  • Uploading documentation to electronic systems and managing the archiving old documents.
  • Processing certificates and issuing to learners.
  • Booking exams with governing bodies and the apprenticeship programmes we cover.
  • Reporting on exam results.
  • To act as an ambassador for Babington exhibiting enthusiasm and professionalism at all times.
  • Checking Bursary evidence and processing weekly claims for compliance.
  • To maintain and develop positive relationship with internal staff and departments working with and any external customers you liase with.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 2 Customer Service Practitioner delivered via virtual learning platform with 121 skills coach support and time allocated in the working week to complete.
  • Level 2 Functional skills can be supported if required in Maths and English.
  • Upon completing the apprenticeship candidates are eligible to apply for the Institute of Customer service and a member at a professional level.

What is the expected career progression after this apprenticeship?

Permanant role in the company with opportunity to progress into other areas of the organisation.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working, Data entry skills


GCSE or equivalent Math and English (Grade C / 4/ Pass Or above) Essential

About the employer

We exist to develop better futures: For organisations, individuals, and society. As one of the UK's largest and longest-established apprenticeship and training providers, we're proud to help organisations and individuals unlock their potential, and make skills really work for them. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment.




1st Floor, Aspire House

Sitwell Street



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Training provider



Jacqui Norris


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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