Business Administrator Apprentice ALTERNATIVE CARE LIMITED

This position will play an integral role in the customer service and organisational strength of the company. The administrator will provide admin support, greet and direct visitors and respond to calls and emails. Candidates will have impeccable verbal and written communication skills, a strong ability to multi-task and a friendly demeanour.

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Closing date: 06 Apr 2023

Apprenticeship summary

  • Annual wage


    Age 16-19 will receive £8.59/hour Age 20+ will receive £9.50 Will increase in line with NMW in April

  • Working week


    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    13 Apr 2023

  • Date posted

    08 Mar 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Greet visitors and direct them to the appropriate offices
  • Manage the inbox
  • Manage the company Facebook page

Conduct clerical duties, including:

  • filing/archiving
  • call handling
  • preparing/distributing documents
  • printing, scanning, photocopying
  • handling and maintaining record and filing systems
  • minute taking
  • data inputting
  • post and deliveries
  • Ensure stock of facilities throughout the building
  • Provide administrative support for the operations team
  • Represent the company in a professional manner and treat stakeholders with dignity and respect
  • Demonstrate a good understanding of ACL ways of working by following company policies and procedures
  • Understand, adopt and to live the organisations values
  • Partake in supervision and performance feedback.
  • Other reasonable requests and administrative duties

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 3 Business Administration apprenticeship
  • Training will be in-house
  • Training will be one day a week
  • Level 2 Functional Skills in maths and English (if you don't already hold a GCSE at C/4+)

What is the expected career progression after this apprenticeship?

  • opportunity to be taken on as a full-time member of staff

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Administrative skills, Initiative, Ability to multi-task, Good written communication, Working independently


GCSE or equivalent English (Grade 4/C+) Essential
GCSE or equivalent Maths (Grade 4/C+) Essential

Things to consider

The post holder will be expected to operate in line with our workplace values: C.A.R.E: Compassionate Adaptable Respectful Empowering

About the employer

Alternative Care Limited is a disability support company located at Unit 9, Clarke Hall Farm, 1a Aberford Road, Wakefield. We support adults with disabilities with day to day tasks and to achieve what they want in life. At Alternative Care we like to have fun but we're also pretty serious about role in the community, how we treat our employees and answering the question 'why we do what we do'. The ACL team work according to a set of established values which guide the way we deliver our services. Our values are C.A.R.E., Compassionate, Adapatble, Respectful & Empowering! Staff at Alternative Care will always demonstrate a genuine interest and understanding of all those we support and be sensitive to the needs and emotions of all individuals. Staff will remain calm and considered in all situations and demonstrate empathy and be able to put themselves into the position of others. We expect staff to be responsive to the ever changing choices and needs of all those we support and be accountable for communicating and delivering these changes to support needs. We ask that all staff aim to be flexible to meet the needs fo the service. Everyone at Alternative Care understands the importance of respect and acknowledges, accepts and values diversity among themselves and should acknowledge the efforts of others too. Staff will always maintain dignity in all situations. We believe in empowerment and enabling and supporting individuals to achieve their wishes and life goals. We involve all individuals in decision making and support people to make their own decisions. Alternative Care promotes a positive attitude and can-do approach and we hope that this manifests through our service provision.




Unit 9

Clarke Hall

Aberford Road


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Training provider


Apprenticeship standard

Business administrator

Level 3 (A level)

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