Customer Service Apprenticeship ADS WINDOWS AND DOORS LTD

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. As an apprentice your core responsibility will be to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality.

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Closing date: 24 Mar 2023

Apprenticeship summary

  • Annual wage

    £10,004.80

    Will be agreed with employer prior to commencing apprenticeship.

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday, 9am-5pm, however, this will be agreed with the employer prior to commencing apprenticeship.

    Total hours per week: 40.0

  • Expected duration

    12 Months

  • Possible start date

    26 Mar 2023

  • Date posted

    03 Mar 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000140141

  • Positions

    1 available

What will the apprentice be doing?

  • Your core responsibility will be to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality.
  • Understand the different needs and priorities of your customers and the best way to manage their expectations, recognising and knowing how to adapt style to be highly effective.
  • Know the purpose of the business and what ‘brand promise' means
  • Know your organisation’s core values and how they link to the service culture.
  • Understand your role and responsibility within your organisation and the impact of your actions on others.

What training will the apprentice take and what qualification will the apprentice get at the end?

The Apprentice will be enrolled onto a Level 2 Customer Service Apprenticeship and Greenlight Training Ltd will be the Apprenticeship training provider.

The Apprentice will need to attend the Greenlight Training centre in Plymouth for 3 consecutive days per month.

What is the expected career progression after this apprenticeship?

We would like to work with all of our apprentices after they have completed and passed their Apprenticeship. We would look to take the apprentice on as a sub-contractor.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Initiative

Qualifications

GCSE or equivalent English (Grade 1-9) Desired
GCSE or equivalent Maths (Grade 1-9) Desired

About the employer

Trading out of our offices in Ivybridge for over 10 years but with over 50 years’ experience working on Domestic & Commercial properties in the Devon & East Cornwall area behind us. ADS Windows & Doors have built up an outstanding reputation for fair pricing, quality products & impeccable service.

Employer

ADS WINDOWS AND DOORS LTD

Address

UNIT 1

STOWFORD BUSINESS PARK

IVYBRIDGE

PL21 0BE

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Training

Training provider

GREENLIGHT TRAINING LIMITED

Contact

Demi Algate

dalgate@greenlightsc.co.uk

01752604713

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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