Apprentice Bookings Coordinator THEAWORLDUK CIC

As a valued member of our team, the Apprentice Bookings Coordinator will be trained, supported, and developed. You will enjoy working within a highly professional team and the satisfaction that their input will make a real contribution to the Autistic community. Organise and plan the van drivers’ route - daily, plus much more.

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Closing date: 21 Apr 2023

Apprenticeship summary

  • Annual wage


    • OnDemand GP • Semi-Flexible working days • Discounts on everything from groceries and shopping through • Amazing discounts of up to 60% on your garage bills at Halfords • Uniform • Pension contributions • Employee assistance programme

  • Working week

    Your days and hours of work will be based on a rotating schedule and you will work 5-days a week. This will be discussed at interview.

    Total hours per week: 35

  • Expected duration

    12 Months

  • Possible start date

    01 May 2023

  • Date posted

    03 Mar 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

The Bookings Coordinator's responsibilities and duties are outlined in the key areas below:

  • To book customer collections in for their donated items to be collected via Facebook and Telephone requests
  • To organise and plan the van drivers’ route - daily
  • To respond to Facebook comments in relation to collections
  • To post on the Collections Facebook page - daily
  • To provide the MD’s with a weekly report
  • To provide the MD’s with a monthly report
  • To lead the Collections Team (Van Driver’s)
  • To be responsible for the Van Driver’s schedule including annual leave
  • To assist with the marketing departments to create content which will promote Collections
  • To find new ways of bringing in donations i.e., Facebook Marketplace
  • To actively post on Facebook Marketplace and search for items on Gumtree
  • To liaise with big companies via LinkedIn for stock (Boohoo)
  • Assist with increasing brand awareness, site traffic and engagement via innovative content

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner Apprenticeship Standard, which includes:

  • Functional Skills in maths and English if required 
  • Excellent work experience 
  • End-Point Assessment (EPA)

What is the expected career progression after this apprenticeship?

Full-time employment prospects for the right apprentice upon completion of apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Problem solving skills, Administrative skills, Team working, Creative, Patience, Willing to learn, Motivated, Flexible


GCSE or equivalent English and Maths (Grade 9-3/A*-D) Desired

About the employer

The A World UK CIC is a non-profit organisation supporting the autistic community across the North of England. Autism is a lifelong neurodevelopmental condition, we are proud to state that we support individuals of all ages. Unfortunately, far too many support abruptly stops when an individual reaches the age of 25, we understand and recognise that the individual will still require support regardless of their age! Our aim is to help and support the Autistic Community through providing a variety of services, we currently offer funded holidays*, free therapeutic horse-riding sessions, and many more inclusive events which are held throughout the year.







M30 0BG

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Training provider



Mary Takhar


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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