Apprentice Medical Receptionist DR V SRI RAMULU

We are a friendly GP practice looking after just under 7500 patients. We are a friendly and supportive reception team looking to recruit a receptionist apprentice to supplement the team. You will undertake the level 3 Business Admin apprenticeship in the workplace. The role includes dealing with all general enquiries, explaining procedures and making new and follow-up appointments, using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner and explaining practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.

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Closing date: 31 Mar 2023

Apprenticeship summary

  • Annual wage

    £8,236.80

    Please see details on the governments National Minimum Wage rates https://www.gov.uk/national-minimum-wage-rates

  • Working week

    Monday to Friday during surgery hours. The hours are between 30 and 37.5 per week and will be discussed at interview.

    Total hours per week: 30.0

  • Expected duration

    24 Months

  • Possible start date

    01 Apr 2023

  • Date posted

    07 Mar 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000139999

  • Positions

    1 available

What will the apprentice be doing?

  • Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
  • Deal with all general enquiries, explain procedures and make new and follow-up appointments
  • Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
  • Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
  • Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
  • Enter requests for home visits into the home visits book, ensuring careful recording of all relevant details and where necessary refer to duty doctor
  • Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, in line with practice protocol
  • Take action on clinicians’ requests for further information/patient contact information etc. (including computerised practice notes), ensuring completion of all associated paperwork.
  • Advise patients of relevant charges for private (non-general medical services) services, accept payment and issue receipts for same
  • Enter patient information on to the computer as required
  • Prepare clinical rooms for surgeries, supply prescription forms and record numbers in use and ensure adequate supplies of consumables (including bottles, couch rolls, test request forms etc.)

Premises:

  • Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients
  • When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated
  • Ensure that all new patients are registered onto the computer system promptly and accurately
  • Make and serve refreshments for meetings, ensure the kitchen is kept clean and tidy and air and tidy the waiting room in turn with other staff
  • Covering colleagues’ holiday and sick cover as required
  • Process incoming and outgoing mail according to practice protocols
  • Record actions taken in patient record where appropriate or in accordance with practice protocols
  • Complete other daily/ weekly and monthly core tasks to support to smooth running of the reception area
  • Any other administration duties as necessitated by the needs of the practice

What training will the apprentice take and what qualification will the apprentice get at the end?

  • You will undertake the level 3 Business Admin apprenticeship with the training provider PMA.  This training will be delivered in the workplace
  • Where a business administrator has not already achieved Level 2 English and maths, they must do so before taking the end-point assessment

What is the expected career progression after this apprenticeship?

Progression to a permanent role as a medical receptionist if mutually agreed.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Team working, Initiative, Non judgemental, Patience, Confidentiality skills, Caring & Empathetic, Friendly & Supportive

Qualifications

GCSE or equivalent English (Grade 4 / 9) Desired
GCSE or equivalent Maths (Grade 4 / 9) Desired

About the employer

We are a busy GP Practice looking after over 2500 patients

Employer

DR V SRI RAMULU

Address

GRIMETHORPE SURGERY

OFF ACORN WAY

GRIMETHORPE

S72 7NZ

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Training

Training provider

PMA LTD

Contact

Johanna Bennekers

jonanna.bennekers@nhs.net

01226 707400

Apprenticeship standard

Business administrator

Level 3 (A level)

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