Client Services Administrator Apprentice SANO PHYSIOTHERAPY LIMITED

This role is based at the Sano Physiotherapy Ltd Head Office in Pudsey, Leeds. You will assist the company in providing leading Physiotherapy and Allied Health Professional services to a national database of medico-legal companies, local and national businesses, self-referring clients, public sector organisations across our 35 sites in the UK.

Sign in to apply

Closing date: 18 Jun 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday 08:30-16:30, 10:00-18:30 to be worked twice weekly This equates to working 8 hours per day with a half hour lunch.

    Total hours per week: 40

  • Expected duration

    15 Months

  • Possible start date

    26 Jun 2023

  • Date posted

    07 Mar 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

The role will involve:   

  •  Managing shared inboxes with a team of colleagues and                taking responsibility for resolving queries
  •  Accepting inbound calls from customers and patients
  •  Making outgoing calls to customers and patients to book           Physio appointments.
  •  Creating new client files, quality assuring reports
  •  Ensuring that all contacts are dealt with positively and promptly,    ensuring that information is processed and communicated and      that, where required, calls are properly followed up and fully          resolved.
  •  Guaranteeing that suppliers are given accurate information and    communicating with the company’s physiotherapists to ensure      the highest possible standard of service.
  •  Inputting patient details accurately into our practice management   software
  •  Other administrative/customer service duties as and when               required under the direction of the Operations and                         Administrative Managers

What training will the apprentice take and what qualification will the apprentice get at the end?

Apprenticeship Qualification: Level 2 Customer Service Practitioner Apprenticeship

Mode of delivery: Delivered in the work place with weekly day release at Leeds City College Printworks Campus, Leeds.

  • You will gain knowledge, understanding and skills on the job.
  • An assessor from Leeds City College will visit you on a regular basis to complete your college work.
  • Units of study:
  • Understanding the organisation
  • Meeting regulations and legislation
  • Systems and resources
  • Product and service knowledge
  • Influencing skills
  • Personal organisation
  • Dealing with customer conflict and challenge
  • Developing self
  • Being open to feedback
  • Team working
  • Functional Skills qualifications:
  • Level 1 Functional Skill in English
  • Level 1 Functional Skill in Maths
  • Employment Rights and Responsibilities
  • Personal Learning and Thinking Skills

What is the expected career progression after this apprenticeship?

There is scope once the apprentice has completed the apprenticeship to continue with employment and depending on role and responsibilities, progress onto a higher level apprenticeship.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working, Initiative, Positive, can-do approach, Exercise discretion


GCSE or equivalent English (Grade C/4 or above) Essential
GCSE or equivalent Maths (Grade C/4 or above) Essential

Things to consider

You can review the current Apprenticeship National Minimum Wage guide (ANMW): The successful candidate will be required to complete a standard DBS check.

About the employer

Sano Physiotherapy Ltd offers a professional physiotherapy service, sports massage and sports injury rehabilitation throughout clinics in the Midlands, Yorkshire, the North East and Teesside. All treatment is provided by experienced Chartered Physiotherapists who are registered with the ‘Health and Care Professions Council’, the body responsible for many other recognised professions such as Nurses, Biomedical Scientists and Paramedics. We provide specialist ‘hands on’ treatments for all muscular and skeletal conditions, including neck pain, back pain, cervicogenic headaches and whiplash associated disorders. We have specialists throughout our team who can treat knee and shoulder pain, sports related and running injuries and repetitive strain disorders along with post-operative rehabilitation following all kinds of orthopaedic surgery. We also offer professional sports massage and acupuncture treatments at all our clinics.




Sano Physiotherapy, Floor one

Kingswood House, Richardshaw Lane


LS28 6BN

You must have JavaScript enabled to view a map of the location


Training provider



Leeds City College

0113 2846464

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.