Senior Financial Service Customer Advisor Apprenticeship Financial Conduct Authority
This is a great opportunity for anyone wanting to pursue a career in financial services where you will be dealing with financial issues. You will be working and studying towards becoming a Senior Financial Service Customer Advisor for the UK’s financial regulatory body.
Closing date: 14 Apr 2023
25 days paid leave per year
Monday to Friday, 9am to 5pm
Total hours per week: 35
Possible start date
01 Nov 2023
03 Mar 2023
Level 3 (A level)
What will the apprentice be doing?
From regulating Consumer Credit to driving action on Foreign Exchange manipulation or helping strengthen accountability in the banking sector, the FCA is working with the industry to protect consumers, ensure the integrity of the UK financial system and promote fair and effective competition. Our remit has expanded significantly since our creation in 2013, with the number of firms we regulate growing from 23,000 to over 50,000. We oversee conduct across the full span of the financial sector from global investment banks to high street payday lenders. We do this by working with consumer groups, trade associations and professional bodies, domestic regulators, international partners, and a wide range of other stakeholders.
The role requires a balance of offering excellent service, with an investigatory mind-set. You will be curious, able to gather relevant information, be resilient and able to work to service level agreements, using your own judgement and building relationships across the organisation.
The key responsibilities of the role will include:
· Responding to consumer calls on a wide range of financial issues
· Liaising with other FCA staff to resolve complex queries
· Drafting written correspondence
· Using judgement to absorb, interpret and summarise large quantities of information
· Identifying and escalating cases where there is a risk
What training will the apprentice take and what qualification will the apprentice get at the end?
On completion of the apprenticeship you will have achieved a Level 3 Senior Financial Service Customer Advisor qualification. Please find details of the standard here: https://www.instituteforapprenticeships.org/apprenticeship-standards/senior-financial-services-customer-adviser-v1-1
The length of the apprenticehsip standard is 12 months, however the duration of the contract is 24 months.
Training will be delivered by Fitch Learning where you will also be assigned a skillscoach
What is the expected career progression after this apprenticeship?
We encourage and support those apprentices who successfully complete their professional qualification and apprenticeship programme to secure a permanent role at the FCA.
Requirements and prospects
Desired skills and personal qualities
GCSE or equivalent Maths (Grade 4 or above) Essential
A Level or equivalent Any subject (Grade A*-C) Essential
BTEC or equivalent Any subject (Grade A*-C) Essential
Things to consider
About the employer
Financial Conduct Authority
About disability confident
12 Endeavour Square
FITCH LEARNING LIMITED
Senior financial services customer adviser
Level 3 (A level)
Before you apply
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