Senior Financial Service Customer Advisor Apprenticeship Financial Conduct Authority

This is a great opportunity for anyone wanting to pursue a career in financial services where you will be dealing with financial issues. You will be working and studying towards becoming a Senior Financial Service Customer Advisor for the UK’s financial regulatory body.

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Closing date: 14 Apr 2023

Apprenticeship summary

  • Annual wage


    25 days paid leave per year

  • Working week

    Monday to Friday, 9am to 5pm

    Total hours per week: 35

  • Expected duration

    24 Months

  • Possible start date

    01 Nov 2023

  • Date posted

    03 Mar 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    6 available

What will the apprentice be doing?

From regulating Consumer Credit to driving action on Foreign Exchange manipulation or helping strengthen accountability in the banking sector, the FCA is working with the industry to protect consumers, ensure the integrity of the UK financial system and promote fair and effective competition. Our remit has expanded significantly since our creation in 2013, with the number of firms we regulate growing from 23,000 to over 50,000. We oversee conduct across the full span of the financial sector from global investment banks to high street payday lenders. We do this by working with consumer groups, trade associations and professional bodies, domestic regulators, international partners, and a wide range of other stakeholders.

The role requires a balance of offering excellent service, with an investigatory mind-set. You will be curious, able to gather relevant information, be resilient and able to work to service level agreements, using your own judgement and building relationships across the organisation.

The key responsibilities of the role will include:

·         Responding to consumer calls on a wide range of financial issues

·         Liaising with other FCA staff to resolve complex queries

·         Drafting written correspondence

·         Using judgement to absorb, interpret and summarise large quantities of information

·         Identifying and escalating cases where there is a risk

What training will the apprentice take and what qualification will the apprentice get at the end?

On completion of the apprenticeship you will have achieved a Level 3 Senior Financial Service Customer Advisor qualification. Please find details of the standard here:

The length of the apprenticehsip standard is 12 months, however the duration of the contract is 24 months.

Training will be delivered by Fitch Learning where you will also be assigned a skillscoach

What is the expected career progression after this apprenticeship?

We encourage and support those apprentices who successfully complete their professional qualification and apprenticeship programme to secure a permanent role at the FCA.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative, Good knowledge of Microsoft


GCSE or equivalent English (Grade 4 or above) Essential
GCSE or equivalent Maths (Grade 4 or above) Essential
A Level or equivalent Any subject (Grade A*-C) Essential
BTEC or equivalent Any subject (Grade A*-C) Essential

Things to consider

If you have completed higher levels of education, such as a University Degree; please visit our early careers page where you will find more information on our Internship and Graduate opportunities which you may feel are more suited to you. Once we have received and viewed your application you will be called for an initial telephone screening, which will take up to 20-30 minutes. This will be conducted by Fitch Learning.

About the employer

The Financial Conduct Authority (FCA) regulate the conduct of 50,000 firms in the UK to ensure that our financial markets are honest, competitive and fair. There are few jobs where you can make a real difference to the 2 million people who work in the UK Financial Services industry, the 40 million consumers of financial products and the stability of our economy as a whole.


Financial Conduct Authority


12 Endeavour Square



E20 1JN

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Training provider


Apprenticeship standard

Senior financial services customer adviser

Level 3 (A level)

Before you apply

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